IntraFi

Help Desk Technician

IntraFi

full-time

Posted on:

Location Type: Hybrid

Location: Arlington • United States

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About the role

  • Provide functional IT support to all user levels within IntraFi, as well as exceptional customer service/support to end users/customers of IntraFi’s products and services
  • Diagnose computer problems, install software, and perform tests on computer equipment and programs
  • Troubleshoot technical problems over the phone, remotely, and in person
  • Setup and deploy IT equipment, monitor systems, and perform maintenance

Requirements

  • Experience with artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity.
  • One to three years of progressive experience in a help desk environment
  • Excellent written and oral communication skills and outstanding interpersonal skills sufficient to effectively promote good working relations with both nontechnical and technical business clients and coworkers
  • Superior problem-solving capabilities
  • Ability to multitask within tight deadlines and strong organizational skills
  • Self-directed and results/goal-oriented
  • BS or equivalent experience
  • Background in financial services is beneficial
Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Opportunities for advancement
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Vision insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
diagnosing computer problemsinstalling softwaretroubleshooting technical problemssetting up IT equipmentmonitoring systemsperforming maintenanceartificial intelligence tools
Soft Skills
excellent written communicationexcellent oral communicationinterpersonal skillsproblem-solving capabilitiesmultitaskingorganizational skillsself-directedresults-oriented
Certifications
BS or equivalent experience