Intradyn

Technical Support Engineer

Intradyn

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇹🇷 Turkey

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Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudFirewallsGoogle Cloud PlatformLinuxMySQLPostgresPythonTCP/IPVMware

About the role

  • Serve as the primary technical contact for customers using the Intradyn web application.
  • Provide technical support for the Intradyn web application, leveraging knowledge of Linux operating systems, databases, networking, security, virtual machines, and hardware to troubleshoot and resolve issues.
  • Troubleshoot and resolve customer-reported issues via phone, email, ticketing system, and remote sessions.
  • Maintain accurate records of issues, solutions, and follow-ups using the company’s Support CRM system.
  • Collaborate with engineering, QA, and product teams to escalate and resolve recurring or high-priority issues.
  • Document solutions, create internal knowledge base articles, and contribute to customer-facing documentation.
  • Ensure all issues are handled with attention to detail, accuracy, and professionalism.
  • Participate in on-call rotations (if applicable).

Requirements

  • R3–5 years of experience in technical support, IT support, or system administration.
  • Strong working knowledge of:
  • - Linux OS administration and troubleshooting.
  • - Web applications and common frameworks.
  • - Database systems (MySQL, PostgreSQL, or similar).
  • - Networking fundamentals (TCP/IP, firewalls, routing, VPNs).
  • - Email Server fundamentals (Microsoft Exchange, Microsoft hosted Exchange, Google Workplace).
  • - IT security principles.
  • - Virtual machines (VMware, VirtualBox, Hyper-V, etc.).
  • - Hardware troubleshooting.
  • Experience working with support CRM/ticketing systems (Zendesk, Freshdesk, Salesforce Service Cloud, or equivalent).
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal skills with the ability to build positive relationships with customers and internal teams.
  • Highly organized, thorough, and detail-oriented.
  • Preferred Skills
  • - Certifications such as CompTIA Linux+, Network+, Security+, or equivalent.
  • - Experience with scripting (Bash, Python, or similar) for automation.
  • - Familiarity with cloud platforms (AWS, Azure, GCP).
Benefits
  • Competitive Compensation: A salary and benefits package designed to reward your skills and contributions.
  • Innovative Environment: The opportunity to work with cutting-edge technologies and diverse systems that will challenge and expand your expertise.
  • Collaboration & Support: Join a team that values open communication, knowledge sharing, and mutual success.
  • National Holidays: You will receive all official national holidays in Turkey, allowing you to enjoy local traditions and time with family.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Linux OS administrationWeb applicationsDatabase systemsMySQLPostgreSQLNetworking fundamentalsEmail Server fundamentalsIT security principlesVirtual machinesScripting
Soft skills
Verbal communicationWritten communicationInterpersonal skillsOrganizational skillsAttention to detailProfessionalism
Certifications
CompTIA Linux+CompTIA Network+CompTIA Security+