Intradyn

Support Engineer

• Serve as the primary technical contact for customers using the Intradyn web application.
• Provide technical support for the Intradyn web application, leveraging knowledge of Linux operating systems, databases, networking, security, virtual machines, and hardware to troubleshoot and resolve issues.
• Troubleshoot and resolve customer-reported issues via phone, email, ticketing system, and remote sessions.
• Maintain accurate records of issues, solutions, and follow-ups using the company’s Support CRM system.
• Collaborate with engineering, QA, and product teams to escalate and resolve recurring or high-priority issues.
• Document solutions, create internal knowledge base articles, and contribute to customer-facing documentation.
• Ensure all issues are handled with attention to detail, accuracy, and professionalism.
• Participate in on-call rotations (if applicable).

Technical Support Engineer