Project Manager
Intradiem
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Own end-to-end delivery of internal initiatives and/or process improvement projects for all areas of the organization including planning, executing and delivering.
- Manage and own quality of delivery for complex technical client engagements (typically categorized as more than 1 ACD and 1 WFM integration) including planning, executing and delivering.
- Develop and maintain comprehensive project plans and schedules, ensuring effective management of inter-dependencies, risk mitigation, change control, and project team communication.
- Build and nurture strong relationships with internal stakeholders through networking and providing adequate project team support.
- Communicate project status, issues, risks, and changes to project team members, stakeholders, and senior management.
- Lead customer kick-off meetings, status meetings, and milestone reviews with executive presence.
- Guide the project team in the planning process, defining appropriate processes, securing necessary resources, and ensuring contractual compliance.
- Review external documents to identify potential technical, logistical, or business issues, and collaborate with Sales and Contracts teams to address them effectively.
- Proactively support customers and partners throughout the implementation cycle, ensuring their needs and goals are met.
- Stay up-to-date on changes in technology, customer environments, and product direction; assess the impact of these changes on project efforts and communicate implications and strategies to stakeholders effectively.
- Serve as the primary escalation owner, driving cross-functional resolution and executive-level communication.
- Ability to travel up to 10%.
Requirements
- Bachelor’s degree in business, technology, or a related field.
- 3+ years of experience in project and/or program management, with a track record of successfully delivering complex projects.
- PMP or other project management certification is preferred.
- Experience in managing internal company projects, process improvement initiatives, and technical engagements.
- Experience using modern project and delivery management tools
- Experience working with Salesforce/Certinia or comparable CRM or Professional Services platforms is preferred.
- Strong knowledge of project management best practices and the ability to adapt methodologies based on delivery needs.
- Previous experience in managing SaaS-based or technical projects is highly desirable, but not required.
- Knowledge of contact center operations and industry practices is a plus.
- Exceptional organizational, interpersonal, analytical, and problem-solving skills to effectively manage risks and ensure project success.
- Demonstrated ability to build and maintain long-term relationships with customers, treating projects as long-term commitments.
- Strong verbal and written communication skills, with the ability to develop compelling presentations and present to diverse audiences.
Benefits
- Intradiem employees enjoy a family-first culture
- Transparent leadership
- Unfettered growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementprocess improvementrisk mitigationchange controlproject planningSaaS project managementtechnical project managementCRM platformsdelivery managementstakeholder communication
Soft Skills
organizational skillsinterpersonal skillsanalytical skillsproblem-solving skillscommunication skillsrelationship buildingexecutive presencenetworkingteam supportadaptability
Certifications
PMP