Customer Success Manager
Intradiem
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Develop a trusted advisor relationship with Intradiem champions within customer organizations to ensure each customer’s use of the Intradiem solution closely aligns with its business case and business strategy.
- Serve as trusted point of contact for a set of assigned accounts, providing client assistance and best practice support for the Intradiem platform, including its usage and its adoption.
- Be a recognized subject matter expert (SME) and consultant in the practical application of the Intradiem solution.
- Develop and deliver Success Plans to customers by identifying stakeholders, milestones, metrics, risks, and solutions inherent in an Intradiem implementation.
- Develop strategic relationships with client executives and other key stakeholders to identify, define, track, and measure the overall benefit of Intradiem to an organization ensuring maximum value and driving retention and growth.
- Own and facilitate reporting and presentations that depict Customer value, investment return, opportunities, areas for expansion, operational maturity, action items and success planning.
Requirements
- 2-5 years of Contact Center and/or Workforce Management experience.
- Experience with success management, business consulting, relationship management, program management and/or SaaS renewal management preferred.
- Experience interfacing with customers, sales, consulting services and executive management.
- Experience in the principles and successful execution of organizational and individual change management highly desirable.
- Experience with SaaS software solutions highly desirable.
Benefits
- Health insurance
- Remote work options
- Professional development opportunities
- Family-first culture
- Transparent leadership
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
success managementbusiness consultingrelationship managementprogram managementSaaS renewal managementchange managementSaaS software solutions
Soft skills
trusted advisorclient assistancesubject matter expertstrategic relationshipsreportingpresentation skills