Channel Account Manager
Intradiem
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own the partner relationship (assigned partners) and act as the key point of contact for all partner-sales activities and grow the number of actively engaged partner sellers within each assigned partner
- Develop, execute, and manage joint opportunities with partners: set pre-pipeline and pipeline targets, enablement, pipeline tracking and bookings
- Drive partner-generated pipeline: work with partners to identify leads, co-sell opportunities, register deals, qualify them, and help support the sales cycle to close
- Support the partner in closing deals: provide deal support (pre-sales, demos, proof of value, ROI/business case, objection handling), coordinate internal resources (sales, product specialists, services, legal/finance as needed) to ensure deal success
- Enable partner sales teams: deliver product/solution training, value-proposition messaging, sales tools and assets, competitive positioning, pricing guidance, and sales-play development
- Monitor partner performance: track partner engagement, pipeline, bookings, revenue, margin, partner KPIs, provide business reviews
- Onboard partners (where applicable): define partner profile, evaluate partner capabilities, ensure onboarding/training, enablement, partner certification and readiness
- Collaborate with internal cross-functional teams (direct sales, marketing, product, services, operations) to align partner strategy and ensure smooth partner execution
- Manage partner marketing and go-to-market plans: drive co-marketing campaigns, events, webinars, SPIFF/support programs, lead generation efforts with partners
- Provide competitive, market & partner ecosystem feedback: share insights on partner business models, competitor channel motions, market trends, partner needs and propose enhancements to partner program
- Maintain data accuracy: update CRM (Salesforce) systems (pre-pipeline, pipeline, partner contact data, deal registration status, forecasts), report regularly to leadership
- Travel as required to partner meetings, conferences, trade shows, joint customer visits.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field
- Minimum of 5 years of experience in channel sales or business development
- Expertise in the contact center market; demonstrated ability or interest in learning Intradiem software
- Strong understanding of the contact center software industry
- Familiarity with partner ecosystems (resellers, VARs, MSPs, distributors), partner business models, partner enablement and joint-business-planning
- Sales-oriented mindset with strong influencing and relationship-building skills—proven proficiency in engaging at executive level within partner organizations
- Strong selling skills within the partner community
- Experience driving business with partner sellers is essential
- Ability to develop strong relationships that lead to building trust
- Ability lead sales calls at every level of an account, executive level or otherwise
- Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization
- Motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams
- Possesses a high degree of honesty, integrity and ability to maintain confidentiality
- Organizational and follow up skills, problem solving and analytical skills
- Open-minded, love to learn, grow and improve every day
- Cross-functional, team player – people like working with you
- Self-motivated, confident, proactive, and highly organized.
Benefits
- Family-first culture
- Transparent leadership
- Unfettered growth opportunities
- Equal-opportunity employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
channel salesbusiness developmentpartner enablementjoint-business-planningsales toolspipeline trackingCRMSalesforceROI/business casecompetitive positioning
Soft skills
relationship-buildinginfluencing skillseffective communicationorganizational skillsproblem solvinganalytical skillsteam playerself-motivatedgoal orientedopen-minded