Scheduling Agent

Intouch Insight

Scheduling Agent sourcing and supporting independent contractors for Intouch Insight’s customer experience measurement programs. Coordinating timely, high-quality retail and convenience-store evaluations.

Posted 8/17/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $35,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and problem-solving skills while effectively sourcing and supporting independent contractors to ensure high-quality customer experience measurement. Proficient in utilizing technology and communication tools to meet client deadlines and achieve program goals.

Highest-signal resume keywords

Customer Experience EvaluationSocial Media SkillsExcellent Communication SkillsOrganizational SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Market ResearchCustomer Experience MeasurementCall Center ExperienceRetail Experience

Soft Skills

Friendly DemeanorProfessionalismCreativityEnergetic Communication

Tools & Technologies

AI ToolsTelephoneVideo CallsSocial Media

About the role

Key responsibilities & impact

Source independent contractors to test customer experience at local retail, grocery, take-out, and convenience stores
Support independent contractors as needed to ensure customer experience measurement programs are completed to high quality and within required timelines
Use social media, AI tools, telephone, video calls, and other communication media
Work within strict client deadlines and consistently achieve goals

Requirements

What you’ll need

Friendly and professional demeanor
Excellent telephone and video-call skills
Strong organizational and problem-solving skills
Creativity and energetic communication skills
Comfort using technology, including AI tools
Strong social media skills
Excellent spoken and written communication skills
Call center or busy retail experience is an asset
Market research or customer experience evaluation experience is an asset

Benefits

Comp & perks

Equal employment opportunities and protection from discrimination and harassment
Accommodations available on request for candidates taking part in all aspects of the selection process