Intersystems Group

Product Manager

Intersystems Group

full-time

Posted on:

Location Type: Remote

Location: Ireland

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Tech Stack

CloudITSMPMP

About the role

  • Own the vision, strategy, and roadmap for Managed Services & SaaS Operations delivery platforms.
  • Act as the voice of the customer within DevOps and service delivery teams.
  • Manage and prioritise the DevOps backlog to balance feature delivery, service quality, and technical debt.
  • Collaborate cross-functionally with engineering, operations, product, sales, and support teams.
  • Drive service innovation, automation, and continuous improvement.
  • Define and monitor service KPIs, SLOs, and operational performance metrics.
  • Oversee delivery of service enhancements and operational process improvements.
  • Communicate service performance, adoption, and outcomes through dashboards and reporting.

Requirements

  • 5+ years’ experience in solution management, service delivery, or Managed Services / SaaS operations.
  • Strong understanding of IT service management frameworks (e.g. ITIL).
  • Experience owning and delivering service-oriented or platform solutions.
  • Ability to translate business objectives into actionable technical requirements.
  • Excellent stakeholder management, communication, and prioritisation skills.
  • Experience working with SaaS, cloud platforms, and Agile delivery models.
  • Degree in a relevant discipline or equivalent professional experience.
  • Desirable certifications: CSPO, ITIL Foundation, PMP; experience in enterprise or regulated environments.
Benefits
  • 24×7 support for customers and partners
  • Flexible working hours
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
solution managementservice deliveryManaged ServicesSaaS operationsIT service managementservice-oriented solutionstechnical requirementsAgile delivery modelsservice KPIsoperational performance metrics
Soft Skills
stakeholder managementcommunicationprioritisationcollaborationservice innovationautomationcontinuous improvementcustomer advocacycross-functional teamworkfeature delivery
Certifications
CSPOITIL FoundationPMP