Interstate Companies, Inc.

Support Engineer

• Provide technical assistance to computer system users.
• Answer questions or resolve computer problems for employees in person, via telephone or from remote location.
• Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, email, operating systems, land line and mobile phones.
• Identifies, researches, and resolves technical problems by responding to personnel requests for technical support.
• Monitors the status of servers and assures that all backups are being completed without errors.
• Maintains PC parts, hardware, and software inventory.
• Build, test, and maintain personal computers.
• Create and maintain users accounts – network directories, e-mail accounts, and printer selection.
• Install, configure, upgrade and troubleshoot computer hardware and software.
• Oversee the daily performance of computer systems.
• Refer major hardware or software problems or defective products to vendors for service.
• Create or modify phone extensions as needed.
• Record meter readings for printers and copiers.
• Record all daily activities using Interstate’s ticketing system.
• Resolves basic to advanced hardware, software, and connectivity problems.
• Lift general computer equipment; desktop computers, monitors and printers.
• Must hold a valid driver license in order to travel between our site offices and data center.
• Productivity is determined by the number and quality of completed projects.
• Must be able to work unsupervised.

PC Technical Support