Account Manager, SMB
Remote
Job Level
Mid-LevelSenior
About the role
- Under limited supervision, provides leadership, accountability, and stewardship over multiple customers including Warehouse Distributor and Regional account business
- Responsible for profitable growth and all elements related to serving account base including winning business with new customers
- Manages multiple WD and Regional customers and leverages internal resources to grow the book of business
- Manages growth plans and account plans; presents updated growth plans quarterly and account plans monthly to leadership
- Leads and manages account plans weekly with support from a cross-functional core team
- Schedules and leads business meetings, quarterly business reviews, line reviews, and RFQs
- Incorporates cross-functional team members as needed
- Completes customer engagement reports specific and justify travel related spend
- Responsible for relationship mapping
- Provides sell-in and executes annual pricing actions
- Manages and leads core teams on all internal/external account deliverables
- Schedules performance meetings and drives committed actions to completion
- Uses Corrective Action Planning to enable tasks or projects to complete on time
- Responsible for pricing gaps; opportunities to leverage price should be priority and market based
- Facilitates internal communication so that affected departments and Distributors are aware of relevant account development
- Cultural: Be a champion within company and beyond for Purpose and Values
- Other related duties as assigned
- Portfolio in the range of 75,000 – 125,000 units annually
- Works with internal departments toward the completion of critical projects
- Travel up to 40%
Requirements
- Bachelor’s Degree from an accredited college/university or equivalent work experience
- 3+ years’ experience working in the Automotive and Commercial aftermarket
- Sales Account Management or Category Management experience preferred
- Battery and/or retail tire business knowledge a plus
- Excellent verbal and written communication skills
- Business Acumen that reflects vision, capabilities, accountability and performance with Interstate executive leadership and C-level account leadership
- Identifies decision makers (Mobilizers vs Blockers)
- Leadership skills that are exceptional
- Ability to lead cross-functional teams, build relationships internally and manage projects
- Ability to balance multiple/simultaneous assignments
- Demonstrated ability to take initiative and be proactive in identifying issues and recommending solutions
- Highly motivated individual with excellent negotiation, influencing, and interpersonal skills
- Solid strategic and analytical skills
- Deep understanding of financials, pricing, and P&L impact of sales decisions
- Ability to work a flexible schedule including early mornings, evenings and/or weekends as needed
- Travel required approximately 25-40%
