Operations Specialist – Fulfillment

INTERSPORT Deutschland eG

full-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Junior

About the role

  • Ensure smooth fulfillment to deliver the best customer experience
  • Take responsibility for fulfillment operations and proactively develop them further.
  • Monitor and analyze KPIs (cancellation rate, customer complaints, processing/throughput times).
  • Manage interfaces between our systems and external shipping/logistics partners.
  • Identify opportunities for automation.
  • Act as the competent point of contact for Intersport members/retailers on complex fulfillment issues and conduct onboarding training.

Requirements

  • Degree or vocational training in Supply Chain Management, Logistics, or Operations.
  • Solid experience in managing fulfillment processes and using Order Management Systems (ideally EVA, Tradebyte).
  • You love data and use KPIs as the basis for your decisions.
  • You are business fluent in German and English and can remain calm when handling complex troubleshooting cases.
  • You don't wait for instructions but independently identify optimization opportunities.
  • German: fluent; English: at least B2 level.
Benefits
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fulfillment operationsOrder Management SystemsKPI analysisautomationdata analysis
Soft Skills
customer experienceproblem-solvingcommunicationindependencetraining
Certifications
degree in Supply Chain Managementdegree in Logisticsdegree in Operations