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CRM, Revenue Operations Manager
Intershop CommunicationsCRM / Revenue Operations Manager enhancing our B2B e-commerce platforms and collaborating with Go-to-Market teams. Responsibilities include data analysis, process optimization, and team enablement.
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Administration, further development and scaling of our HubSpot stack (Sales Hub, Marketing Hub, Operations Hub)
- Design and optimization of lead scoring, lead routing, lifecycle stages, attribution, and forecasting logic
- Analysis of funnel, pipeline, conversion, and performance data to derive concrete recommendations for action
- Creation of reports, dashboards and management insights for the go-to-market organization
- Preparation and follow-up of QBRs including data analysis, performance reviews and tracking of actions
- Development of AI and predictive approaches to better prioritize, plan and manage our go-to-market activities
- Ensuring pipeline hygiene, forecast accuracy and transparent KPI management
- Process optimization across the entire customer journey, from first lead to closed-won and beyond
- Ensuring high data quality and a clean CRM system as the basis for reliable decision-making
- Enabling the go-to-market team through training, playbooks, templates and automations
- Cross-functional and international collaboration with Marketing, Sales, Inside Sales, Channel, Sales Solutions and Product Marketing
Requirements
What you’ll need- At least 2–3 years of experience in Sales or Marketing Operations, ideally in a B2B SaaS environment
- Solid HubSpot expertise, preferably supported by relevant certifications
- Strong analytical skills and a passion for deriving concrete recommendations from data
- Experience building dashboards, reports, forecasts and performance analyses
- Interest in AI, predictive analytics, automation and data-driven go-to-market management
- Experience with adjacent tools such as LinkedIn Sales Navigator, ZoomInfo, Outreach or BI tools (e.g. MS Power BI)
- Structured, solution-oriented working style with a strong quality focus on data, processes and systems
- Hands-on mentality: you enjoy building solutions yourself while thinking strategically
- Fluent German and English skills
Benefits
Comp & perks- Flexible working and option to work from home
- 30 days of vacation
- Subsidy for public transport pass, company bike (JobRad) or free employee parking
- Two major company parties per year + monthly social events
- Weekly yoga class and other relaxation options with a company fitness room, foosball, table tennis and darts, plus our sports groups
- Free coffee, tea, hot chocolate, regional apple juice and mineral water dispenser, as well as fresh fruit
- Personal and professional development through internal and external training & coaching
- Free German language courses
- Company pension plan
- Employee referral program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HubSpotlead scoringlead routinglifecycle stagesattributionforecastingdata analysisdashboard creationreportingpredictive analytics
Soft Skills
analytical skillssolution-orientedquality focushands-on mentalitystrategic thinkingcross-functional collaborationtrainingcommunicationorganizational skillsdata-driven decision making
Certifications
HubSpot certification