Remote Support Technician – LATAM

Interprefy

Remote Support Technician providing client-facing technical support for multilingual events. Equip interpreters, speakers, and attendees to ensure smooth live event operations.

Posted 7/31/2026full-timeRemote • 💃 Anywhere in Latin AmericaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client-facing skills and technical support capabilities in live multilingual events, ensuring high-quality experiences while effectively managing technical issues and collaborating with diverse teams across time zones.

Highest-signal resume keywords

Client Facing SkillsTechnical Support ExperienceProblem Solving AbilityDigital Tools ProficiencyAV Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportProblem SolvingEvent TechnologyAV BasicsVideoconferencing Tools

Soft Skills

Calm Under PressureClear CommunicationAdaptability

Tools & Technologies

ZoomTeamsRSI Platforms

Industry Keywords

Multilingual EventsGlobal EnvironmentsHybrid EventsOnsite Events

About the role

Key responsibilities & impact

Act as a client facing technical support point during live multilingual events
Guide interpreters, speakers and attendees in a clear, confident and professional manner
Ensure a smooth and high quality experience for all participants
Support the preparation and setup of event environments and platforms behind the scenes
Identify and resolve technical issues related to RSI platforms, videoconferencing tools and event setups
Respond quickly in live environments and maintain control under pressure
Work closely with Project Managers, Senior Technicians and global teams
Support events across different time zones and cultural contexts
Build hands on experience with event technology, AV basics and internal tools
Progress from supporting smaller events to more complex setups
Participate in ongoing training and upskilling

Requirements

What you’ll need

Strong client facing skills with a professional and calm approach
Experience working in global or multicultural environments, ideally across time zones
Comfortable using digital tools such as Zoom, Teams or similar platforms
Tech confident, with the ability to quickly learn and navigate new technologies
Strong problem solving ability and quick thinking in live situations
Ability to work independently in a fast paced remote environment
English at B2 level or higher
Exposure to virtual, hybrid or onsite events is an advantage
Basic understanding of AV or conferencing setups is a big plus

Benefits

Comp & perks

An opportunity to make an impact at a mission-driven organization that facilitates world-changing conversations.
An international and multicultural work environment, where you will be working with an incredibly talented and diverse team spread across the globe.
An open and impact-driven company culture that embraces creativity.
A remote company setting that provides autonomy, flexibility, personal growth opportunities, and the right hardware you need upon joining Interprefy.
Our remote-first culture enables us to reach out to a broader workforce which contributes to a more diverse workforce.