Client Services Representative

• Handle a wide range of inbound client queries via phone, email, and live chat with efficiency, discretion, and warmth
• Deliver tailored, proactive solutions reflecting luxury service and operational excellence
• Act as a confident and reassuring presence ensuring personalised client interactions
• Complete all KYC, compliance, and CRM data requirements accurately and confidentially
• Engage with new clients during onboarding and welcome stages
• Identify behavioural and service patterns to spot cross-sell opportunities and escalate strategic accounts
• Use client insights and data tools to support account plans and long-term engagement
• Collaborate with the Client Strategy & Insights team to deliver a unified, high-quality service experience
• Support clients across regions and time zones (especially the Middle East, North America, and Asia) with flexible scheduling
• Capture and act on client feedback to improve service quality, tools, and internal processes
• Work shift-based rotational hours to support clients globally

Associate, Client Services

Client Services