Interpolitan Money

Associate, Client Services

Interpolitan Money

full-time

Posted on:

Location Type: Hybrid

Location: Mumbai • 🇮🇳 India

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Job Level

JuniorMid-Level

About the role

  • Handle a wide range of inbound client queries via phone, email, and live chat with efficiency, discretion, and warmth
  • Deliver tailored, proactive solutions reflecting luxury service and operational excellence
  • Act as a confident and reassuring presence ensuring personalised client interactions
  • Complete all KYC, compliance, and CRM data requirements accurately and confidentially
  • Engage with new clients during onboarding and welcome stages
  • Identify behavioural and service patterns to spot cross-sell opportunities and escalate strategic accounts
  • Use client insights and data tools to support account plans and long-term engagement
  • Collaborate with the Client Strategy & Insights team to deliver a unified, high-quality service experience
  • Support clients across regions and time zones (especially the Middle East, North America, and Asia) with flexible scheduling
  • Capture and act on client feedback to improve service quality, tools, and internal processes
  • Work shift-based rotational hours to support clients globally

Requirements

  • Experience in a premium contact centre, luxury hospitality, private banking, or professional services environment is highly valued
  • Passionate about delivering a consistently high-end, human-first service across cultures and channels
  • A confident communicator, adaptable, empathetic, and capable of handling sensitive issues with maturity and discretion
  • Commercially aware with a proactive mindset, able to identify and develop valuable relationships
  • Comfortable using CRM systems (e.g. HubSpot or similar) and handling client data accurately
  • Flexible, collaborative, and energised by client satisfaction and continuous improvement
  • Nice to have: Experience working for a fast-paced global financial services company
  • Nice to have: Multilingual fluency (Arabic, French, Mandarin, or Hindi/Urdu)
Benefits
  • Opportunity to learn and develop new skills
  • Quarterly team celebrations
  • Attractive Employee Private Health
  • 25 days annual leave
  • Compulsory Birthday off
  • ESOP Participation
  • 2 days annually to volunteer for an initiative or charity
  • Annual company Unplugged Week
  • Be part of a fast-growing, internationally recognised business shaping the future of alternative banking
  • Deliver impact across a global client base with the autonomy and support to do meaningful work
  • Access opportunities for growth through cross-functional projects, regional exposure, or internal development pathways
  • Join a collaborative, values-driven team where excellence, discretion, and ambition are celebrated
  • Benefit from structured training, leadership visibility, and a hybrid work model

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
confident communicatoradaptableempatheticmaturediscretioncommercially awareproactive mindsetcollaborativeclient satisfactioncontinuous improvement