Field Engineer

• Point of Escalation, Phase two of escalation
• Independently own tasks and follow through to ensure resolution
• Guiding Level I Engineers through ticket resolutions
• Completing small projects with minimal supervision
• Configuring standard Exchange & Outlook
• Facilitate Daily Team Meetings when Service Lead is OOO
• Maintaining Client Documentation
• Installing, configuring, troubleshooting and customizing Microsoft Office and Office365 applications per customer's preference.
• Administration of enterprise e-mail applications, including adding/removing users and groups, configuring folder permissions if applicable, forwarding mail to other accounts, checking event logs, configuring and restoring from backup
• Remote and onsite work as needed for clients around the Puget Sound region
• Taking a personal interest in, and responsibility for, quality of work they perform or are associated with
• Assisting Sr. Engineers on larger projects

Service Engineer II

Field Engineer – Military DOD Skillbridge

Senior Manager, Field Engineering

Senior Service Engineer

Director, GenAI Field Engineering