Support Analyst

Interpath Advisory

Salesforce Support Analyst assisting with user queries and data management at Interpath. Entry-level role focusing on Salesforce expertise development in a hybrid work environment.

Posted 6/4/2026full-timeGurugram • 🇮🇳 IndiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide first-line support to Salesforce users, responding to queries and helping resolve issues.
Assist with onboarding new starters, including basic Salesforce training and guidance.
Support users in following best practices for data entry and system usage.
Help maintain user documentation, guides, and FAQs.
Build and maintain basic Salesforce reports and dashboards under guidance.
Work with stakeholders to understand reporting needs and translate them into simple outputs.
Support the production of regular pipeline and performance reports for Sales teams.
Perform regular data checks and basic data cleansing activities.
Maintain and update account, contact, and opportunity data to ensure accuracy.
Identify and flag data quality issues to senior team members.
Support adherence to data standards and processes.
Assist with maintaining the Salesforce pipeline, ensuring opportunities are up to date.
Support Sales teams in keeping records accurate and complete.
Help prepare information for pipeline reviews and reporting.
Work with IT and senior Salesforce team members to support testing of system updates.
Provide feedback on common user issues and areas for improvement.
Continuously develop Salesforce knowledge and skills.

Requirements

What you’ll need

2+ years’ experience in a Salesforce support role
Interest in Salesforce, data, and business systems.
Basic understanding of CRM systems (Salesforce preferred).
Comfortable working with data in spreadsheets or systems.
Willingness to learn report and dashboard creation.
Strong attention to detail, particularly when working with data.
Good communication skills and willingness to support colleagues.
Eagerness to learn and develop new skills.
Organised and able to manage multiple small tasks.
Positive, proactive, and team-oriented approach.
Exposure to Salesforce (e.g., through previous role, education, or self-learning).
Experience working in a professional services or corporate environment.
A proven track record of supporting a CRM system in a similar role.

Benefits

Comp & perks

Competitive and comprehensive reward package
Company Benefits - Interpath

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforcedata entrydata cleansingreport creationdashboard creationdata quality managementCRM systemsdata analysisdata managementuser documentation

Soft Skills

attention to detailcommunication skillsteam-orientedorganisational skillsproactive approachwillingness to learnsupportive attitudeproblem-solvingstakeholder engagementadaptability