Senior Business Travel Consultant – Out of Hours

Internova Travel Group

Senior Business Travel Consultant handling urgent, disrupted-travel bookings for ALTOUR, a global corporate travel management company. Providing out-of-hours airfare, rail, hotel and ground-product solutions for corporate, media and entertainment clients.

Posted 8/5/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in travel operations, including fare calculation, ticketing, and customer service, while effectively managing urgent travel needs and providing strategic travel solutions. Proficient in utilizing GDS systems and maintaining high service levels under pressure.

Highest-signal resume keywords

GDS KnowledgeFares & Ticketing Level 1 & 2Customer Service ExcellenceOrganizational SkillsTravel Risk Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fare CalculationTicketingTravel BookingTraveler-Tracking ReportsCost-Effective Route Sourcing

Soft Skills

Effective CommunicationCustomer ServiceFlexibilityProblem Solving

Tools & Technologies

SabreMicrosoft OutlookMicrosoft WordMicrosoft Excel

Industry Keywords

Corporate TravelMedia TravelEntertainment TravelContractor TravelGeographical Knowledge

About the role

Key responsibilities & impact

Support the ALTOUR travel operation outside normal working hours
Assist customers whose travel has been disrupted or who need urgent travel bookings
Fulfil last-minute and urgent travel bookings for Corporate, Media, Entertainment and Contractor clients
Answer client calls and emails politely, efficiently and professionally
Provide expert advice across all aspects of travel
Maintain the customer service level provided by the day team
Communicate effectively as part of an efficient internal and external team
Issue, re-issue and recalculate international and domestic airfares
Source cost-effective worldwide routes and book flights, rail, hotels and ground products
Provide additional quality control for day-team processes when call volumes permit
Analyse global travel risks and communicate relevant information to senior management
Create and provide traveler-tracking reports for clients during major events

Requirements

What you’ll need

Knowledge of a GDS, ideally Sabre; cross-training available for the right candidate
Fares & Ticketing Level 1 & 2, or equivalent experience, essential
Knowledge of Microsoft Outlook, Word and Excel
Good geographical and destination product knowledge
Good knowledge of airlines
Awareness of world events and their likely travel implications
Good organizational skills
Excellent customer service and communication abilities
Flexible approach and willingness to develop innovative travel solutions under pressure

Benefits

Comp & perks

Competitive salary
Discretionary 5% management bonus plan
Signing on bonus
25 days annual leave plus bank holidays
Medicash Health Plan
BUPA Dental Plan
Life assurance
Wellbeing and Employee Assistance Programme
Group income protection cover
Potential eligibility for incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance