Travel Support Specialist

Internova Travel Group

Travel Support Specialist assisting Travel Advisors in delivering exceptional services to members at Internova Travel Group. Providing behind-the-scenes support for quotes, itineraries, and client communications.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in travel advisory services with a focus on luxury leisure travel, strong attention to detail, and effective communication skills. Proficient in using ClientBase and Umapped for itinerary management and ensuring a seamless customer experience.

Highest-signal resume keywords

Travel Advisor ExperienceLuxury Leisure Travel KnowledgeClientBase Software ProficiencyUmapped Itinerary Tool ExperienceStrong Oral And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Travel Advisory ServicesAttention To DetailSales AbilityCreative And Critical ThinkingOrganizational SkillsTime Management

Soft Skills

Team PlayerPositive AttitudeEnthusiasmTrustworthinessIntegrity

Tools & Technologies

GDS (Sabre)Microsoft OfficeWordExcelMS Outlook

Certifications & Qualifications

High School DiplomaCollege Degree

Industry Keywords

Luxury TravelTravel ServicesCustomer ServiceItinerary ManagementTravel Documentation

About the role

Key responsibilities & impact

Assist the Travel Advisor in checking rates and availability for Cruises, Trains, Hotels, Air, Insurance, and any other related services required to complete a memorable trip for our members.
Assist Travel Advisor with timely follow up on outstanding leads, quotes, and inquiries.
Provides out-of-office coverage when an advisor is out to ensure a seamless experience for the member.
Attach all required documentation to Res Cards including confirmations, itineraries, vendor invoices, etc.
Reach out to members on behalf of the advisor as needed to avoid gaps in communication or request any additional information needed.
Confirm/Update member information in ClientBase with the information provided in our membership database and send all confirmations that need to be invoiced to accounting.
Process all changes and cancellations in Client Base for the Advisor and set up a task for QC Manager to change in the back office.
Set weekly calls with your advisor team to review all leads according to the defined process and set reminders/tasks in CB accordingly.
Generate Umapped itineraries (and other documents) on behalf of the Travel Advisor.
Assist advisors in completing costing forms and making sure we are setting the correct margins to properly impact revenue.
Ensure adherence to established processes while embracing Andrew Harper's Customer Service culture.
All Travel Support Advisors are required to coordinate their work schedule with the supervisor.
All Travel Support Advisors are expected to demonstrate a willingness to always work as a team player, support their colleagues, proactively participate in discussions, share experiences, help build consensus, and demonstrate enthusiasm when new policies and initiatives are instituted.
Must demonstrate eagerness, enthusiasm and immediate responsiveness in all company matters, including, immediately committing to participating in new assignments when e-mails are sent to department members for new assignments.
Provide updated information on all company matters, as requested.
Attend all department, company-wide meetings, and other functions and contribute to the success of said events.

Requirements

What you’ll need

A minimum of 2+ years of travel advisor experience.
Exposure to luxury leisure travel experience and knowledge is strongly preferred.
GDS (Sabre) experience preferred but not required.
High School Diploma or equivalent required; college degree strongly preferred.
Open to learn and grow and always remain flexible to changes.
Must possess strong attention to detail and sales ability.
Demonstrate an ability to positively represent, support, and contribute to Andrew Harper’s business.
Demonstrate strong oral and written communication skills.
Ability to apply creative and critical thinking to help understand the need and find cost-effective solutions.
Competence with using standard office tools and overall knowledge of Microsoft Office including Word, Excel, and MS Outlook.
Experience with Client Base software and Umapped (and other itinerary tools).
Excellent organizational and time management skills.
Must possess a positive attitude and the ability to smile under all circumstances.
Demonstrates ability to diffuse and respond to client concerns to avoid escalation of a problem.
Trustworthy, honest, and maintains strong personal integrity.

Benefits

Comp & perks

choice of two medical plans and two dental plans
vision insurance
flexible spending accounts (FSAs)
company-paid life insurance and AD&D
optional additional life insurance and AD&D
disability insurance
paid parental leave
paid time off
401k Plan with company match
discounted employee travel options
access to LinkedIn Learning webinars and courses
discounted pet insurance and auto, home, & renters insurance