Experienced Travel Consultant
American Express Global Business Travel
Senior Travel Consultant
Internova Travel Group
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $41,626 - $68,292 per year
Job Level
Senior
About the role
- Offer best in class travel consulting to valued customer groups complete with travel arrangements including but not limited to air, hotel, car, and limo
- Assist our independent advisor business owner on all aspects of group corporate travel
- Understand, evaluate, assess, and support our client’s assistance needs and offer the best professional advice to solve travel and transportation problems
- Identify, prioritize and decide what tasks are necessary to fulfill the needs of the client
- Finalize group air, car, and hotel bookings by utilizing the Sabre reservation system
- Issue tickets, exchanges, MCOs, voids and refunds for groups using the SABRE reservation system
- Invoicing as required utilizing Sabre or Agent Portal
- Monitor group logistics like itineraries, budgets, deposits and final payments
- Negotiate with hotels, airlines, and tour operators to secure favorable rates and packages for groups
- Ensure that booked and confirmed travel is reconfirmed prior to travel, immediately before and during travel
- Use problem-solving abilities throughout the client’s trip to ensure that all services are delivered to the client’s satisfaction
- Use the internet to research destinations, accommodations, travel advisories, reviews, and costs to best meet customers’ travel objectives
- Handle most customer service issues directly with the appropriate vendor(s) to achieve the best resolution on behalf of customers and the Company
Requirements
- Bachelor’s Degree or at least eight (8) years of experience as a full-time travel agent, booking individuals and groups for domestic and international travel, using public and private carriers
- Strong knowledge of Sabre reservation system (preferably in graphical mode) including GDS formats, short cuts, enhancements, pricing, fare calculations, e-ticketing, and exchanges
- Must be a self-starter who can independently, with minimal supervision and assistance, service the travel and other concierge needs of GTC clients efficiently, accurately, and with a personal touch, while always maintaining a professional demeanor and positive attitude
- Strong verbal and written communication skills to clearly relay information to clients and counsel them on all their travel options
- Excellent dispute resolution skills
- Must be well-organized and detail oriented
- Enthusiasm and willingness to learn
- Thrive in a fast-paced environment and be able to handle multiple responsibilities
- Candidates must be based in the Pacific Time Zone
Benefits
- choice of two medical plans and two dental plans
- vision insurance
- flexible spending accounts (FSAs)
- company-paid life insurance and AD&D
- optional additional life insurance and AD&D
- disability insurance
- paid parental leave
- paid time off
- 401k Plan with company match
- discounted employee travel options
- access to LinkedIn Learning webinars and courses
- discounted pet insurance and auto, home, & renters insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Sabre reservation systemGDS formatse-ticketingfare calculationsgroup travel bookinginvoicingproblem-solvingnegotiationtravel logisticscustomer service
Soft skills
self-startercommunication skillsdispute resolutionorganizationdetail-orientedenthusiasmwillingness to learnability to thrive in fast-paced environmentmulti-taskingprofessional demeanor
Certifications
Bachelor’s Degree
