Offer best in class travel consulting to valued customer groups complete with travel arrangements including but not limited to air, hotel, car, and limo
This role will be assisting our independent advisor business owner on all aspects of group corporate travel
Creatively understand, evaluate, assess, and support our client’s assistance needs and offer the best professional advice to solve travel and transportation problems and timing, ensuring that all governing corporate policies and procedures are followed
Expected to identify, prioritize and decide what tasks are necessary to fulfill the needs of the client
After considering and researching all available options, finalize group air, car, and hotel bookings by utilizing the Sabre reservation system
Issue tickets, exchanges, MCOs, voids and refunds for groups using the SABRE reservation system
Invoicing as required utilizing Sabre or Agent Portal
Monitor group logistics like itineraries, budgets, deposits and final payments
Negotiate with hotels, airlines, and tour operators to secure favorable rates and packages for groups
Ensure that booked and confirmed travel is reconfirmed prior to travel, immediately before and during travel, and that problem-solving abilities are used throughout the client’s trip to ensure that all services are delivered to the client’s satisfaction
Adept at using the internet to research destinations, accommodations, travel advisories, reviews, and costs to best meet customers’ travel objectives
Handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the best interest of customers and the Company, while keeping the independent advisor informed
International travel planning with knowledge of world geography, routing, faring and international requirements of traveling to foreign countries
Requirements
Bachelor’s Degree or at least eight (8) years of experience as a full-time travel agent, booking individuals and groups for domestic and international travel, using public and private carriers
Strong knowledge of Sabre reservation system (preferably in graphical mode) including GDS formats, short cuts, enhancements, pricing, fare calculations, e-ticketing, and exchanges
Must be a self-starter who can independently, with minimal supervision and assistance, service the travel and other concierge needs of GTC clients efficiently, accurately, and with a personal touch, while always maintaining a professional demeanor and positive attitude
Strong verbal and written communication skills to clearly relay information to clients and counsel them on all their travel options
Excellent dispute resolution skills
Must be well-organized and detail oriented
Enthusiasm and willingness to learn
Thrive in a fast-paced environment and be able to handle multiple responsibilities
Candidates must be based in the Pacific Time Zone
Benefits
choice of two medical plans and two dental plans
vision insurance
flexible spending accounts (FSAs)
company-paid life insurance and AD&D
optional additional life insurance and AD&D
disability insurance
paid parental leave
paid time off
401k Plan with company match
discounted employee travel options
access to LinkedIn Learning webinars and courses
discounted pet insurance and auto, home, & renters insurance
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