Internova Travel Group

Senior Travel Consultant

Internova Travel Group

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

Visit company website
AI Apply
Apply

Salary

💰 $41,626 - $68,292 per year

Job Level

Senior

About the role

  • Offer best in class travel consulting to valued customer groups complete with travel arrangements including but not limited to air, hotel, car, and limo
  • This role will be assisting our independent advisor business owner on all aspects of group corporate travel
  • Creatively understand, evaluate, assess, and support our client’s assistance needs and offer the best professional advice to solve travel and transportation problems and timing, ensuring that all governing corporate policies and procedures are followed
  • Expected to identify, prioritize and decide what tasks are necessary to fulfill the needs of the client
  • After considering and researching all available options, finalize group air, car, and hotel bookings by utilizing the Sabre reservation system
  • Issue tickets, exchanges, MCOs, voids and refunds for groups using the SABRE reservation system
  • Invoicing as required utilizing Sabre or Agent Portal
  • Monitor group logistics like itineraries, budgets, deposits and final payments
  • Negotiate with hotels, airlines, and tour operators to secure favorable rates and packages for groups
  • Ensure that booked and confirmed travel is reconfirmed prior to travel, immediately before and during travel, and that problem-solving abilities are used throughout the client’s trip to ensure that all services are delivered to the client’s satisfaction
  • Adept at using the internet to research destinations, accommodations, travel advisories, reviews, and costs to best meet customers’ travel objectives
  • Handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the best interest of customers and the Company, while keeping the independent advisor informed
  • International travel planning with knowledge of world geography, routing, faring and international requirements of traveling to foreign countries

Requirements

  • Bachelor’s Degree or at least eight (8) years of experience as a full-time travel agent, booking individuals and groups for domestic and international travel, using public and private carriers
  • Strong knowledge of Sabre reservation system (preferably in graphical mode) including GDS formats, short cuts, enhancements, pricing, fare calculations, e-ticketing, and exchanges
  • Must be a self-starter who can independently, with minimal supervision and assistance, service the travel and other concierge needs of GTC clients efficiently, accurately, and with a personal touch, while always maintaining a professional demeanor and positive attitude
  • Strong verbal and written communication skills to clearly relay information to clients and counsel them on all their travel options
  • Excellent dispute resolution skills
  • Must be well-organized and detail oriented
  • Enthusiasm and willingness to learn
  • Thrive in a fast-paced environment and be able to handle multiple responsibilities
  • Candidates must be based in the Pacific Time Zone
Benefits
  • choice of two medical plans and two dental plans
  • vision insurance
  • flexible spending accounts (FSAs)
  • company-paid life insurance and AD&D
  • optional additional life insurance and AD&D
  • disability insurance
  • paid parental leave
  • paid time off
  • 401k Plan with company match
  • discounted employee travel options
  • access to LinkedIn Learning webinars and courses
  • discounted pet insurance and auto, home, & renters insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
travel consultinggroup corporate travelSabre reservation systemGDS formatse-ticketingfare calculationsbookinginvoicingnegotiationinternational travel planning
Soft skills
problem-solvingcustomer servicecommunicationdispute resolutionorganizationattention to detailself-starterenthusiasmadaptabilitytime management
Certifications
Bachelor's Degree
Harbor

Senior Associate Consultant, ELM

Harbor
Seniorfull-time🇺🇸 United States
Posted: 1 hour agoSource: boards.greenhouse.io
Coalfire

Consultant, FedRAMP Assessment

Coalfire
Mid · Seniorfull-time$64k–$112k / year🇺🇸 United States
Posted: 2 hours agoSource: jobs.lever.co
Cloud
Coalfire

Senior Consultant – FedRAMP Assessment

Coalfire
Seniorfull-time$86k–$148k / year🇺🇸 United States
Posted: 2 hours agoSource: jobs.lever.co
CloudCyber Security
Datavant

Profee Coding Consultant – HCC/Profee

Datavant
Juniorpart-time$20–$28🇺🇸 United States
Posted: 5 hours agoSource: boards.greenhouse.io