Internal Medicine Consultant
Mars
Senior Corporate Travel Consultant
Internova Travel Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $30 per hour
Job Level
Senior
About the role
- The Sr. Corporate Travel Specialist role is responsible for providing support and assistance to advisors in booking air, hotel, car, and all supporting services
- Approximately 80 - 90% of role is to provide coverage for independent advisors while they are on vacation or otherwise unavailable
- The other 10 - 20% is to provide general office support and assistance on special projects
- Book air, car, and hotel, in addition to invoicing and ticketing, using the SABRE reservation system
- Provide support services to Advisors
- Assist Advisors servicing corporate accounts
- Provide vacation/out of office coverage for Advisors
- Adept at using the internet to research destinations, accommodations, travel advisories, reviews, and costs to best meet customers’ travel objectives
- Deliver extraordinary customer service to all GTC customers
- Greet all customers with enthusiasm
- Provide consultative service to travelers and travel arrangers throughout the booking process
- Complete all reservations in an accurate and timely manner
- Prioritize daily tasks to achieve timely completion of all travel arrangements including ticketing, invoicing, and accounting related to the same
- Handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the interest of customers and the company
- Serve as back up to Advisor Assist desk
- Support Paid Services on an ad hoc basis
- Assist with researching and correcting Agresso errors
- Assist with special projects as needed
Requirements
- Minimum five (5) years of experience as a full-time travel agent
- Proficient native Sabre with 5+ years of experience to include knowledge of GDS formats, short cuts, enhancements, pricing, ticketing and exchanges
- Second GDS experience of Worldspan or Travelport is a plus
- ClientBase knowledge a plus
- Ability to handle difficult situations with little or no guidance, knows when to escalate to a leader
- Good understanding of key GTC initiatives and employs good communication skills
- Flexible hours
- Team player
- Exceptional attention to detail
- Pro-active customer service approach
- Strong written and verbal communication skills
- Able to work as part of a team
- Thrive in a fast-paced environment and be able to handle multiple responsibilities
Benefits
- choice of two medical plans and two dental plans
- vision insurance
- flexible spending accounts (FSAs)
- company-paid life insurance and AD&D
- optional additional life insurance and AD&D
- disability insurance
- paid parental leave
- paid time off
- 401k Plan with company match
- discounted employee travel options
- access to LinkedIn Learning webinars and courses
- discounted pet insurance and auto, home, & renters insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SABRE reservation systemGDS formatsticketinginvoicingcustomer servicetravel bookingWorldspanTravelportClientBasetravel advisories
Soft skills
customer servicecommunication skillsattention to detailteam playerpro-active approachproblem-solvingflexibilitytime managementability to handle difficult situationsadaptability
