Cruise Consultant

Internova Travel Group

Cruise Consultant delivering personalized services for existing and new clients at Cruise Specialists. Providing proposals, booking assistance, and exceptional customer service for luxury cruise vacations.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $38,292 - $41,626 per yearWebsite

About the role

Key responsibilities & impact

The Cruise Consultant delivers highly personalized services for existing and new clients.
Incumbent is expected to be able to fulfill all aspects of a booking a client’s vacation with minimal supervision.
Cruise Consultants is confident in all products and procedures within Cruise Specialists and has established sales targets incumbent must meet.
Our mutual goal is to ensure a flawless experience and noteworthy service when working with Cruise Specialists clients.
Research and prepare proposals to present to clients.
Provide clear, accurate pricing, along with the benefits of working with Cruise Specialists.
Provide recommendations for all ancillary items including insurance, hotels, and air.
Process quote requests from all lead channels on a timely basis and inputs transaction details into Agent Mate reservation system.
When appropriate, follow up.
Ensure clients receive all information needed for their vacation, including travel requirements, visas, final payment notices and other reminders.
Able to book cruise reservations with all cruise lines, and when possible, utilizing the online booking engines.
Provide exceptional customer service to existing, new and referred clients.
Address client issues as they arise and involve management as appropriate.
Participate in other duties and projects as assigned by Director of Sales.

Requirements

What you’ll need

5+ year travel industry experience required, in the cruise market preferred
Knowledge of most cruise lines, ships, and destinations around the world
Knowledgeable of the various Cruise Line booking tools
Exceptional proven sales and customer service skills
Competent with Excel, Word and Zoom and able to absorb new technology
Friendly disposition with a natural willingness to do more than is expected
Ability to work independently as well as a team member, self-starter
Excellent written, verbal, and interpersonal communication skills
Outstanding organizational skills, attention to detail and the ability to multi-task
Ability to work under pressure while maintaining a high level of accuracy
Ability to recognize when management involvement is necessary
Ability to absorb and retain, or keep easily found records of much information
Cruise Line or Travel Agency experience is required.

Benefits

Comp & perks

choice of two medical plans and two dental plans
vision insurance
flexible spending accounts (FSAs)
company-paid life insurance and AD&D
optional additional life insurance and AD&D
disability insurance
paid parental leave
paid time off
401k Plan with company match
discounted employee travel options
access to LinkedIn Learning webinars and courses
discounted pet insurance and auto, home, & renters insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

travel industry experiencecruise market knowledgebooking tools knowledgesales skillscustomer service skillsExcelWordZoommulti-taskingattention to detail

Soft Skills

friendly dispositionself-starterteamworkwritten communicationverbal communicationinterpersonal communicationorganizational skillsability to work under pressureproblem-solvingability to absorb information