Enterprise Account Director

Internova Travel Group

Enterprise Account Director at ALTOUR managing high-value corporate travel accounts. Leading strategic relationships and driving revenue growth for complex global clients.

Posted 5/4/2026full-timeRemote • 🇺🇸 United StatesLead💰 $79,714 - $130,782 per yearWebsite

About the role

Key responsibilities & impact

Own executive-level, strategic relationships across a portfolio of Enterprise-tier customers, ensuring satisfaction, retention, and revenue growth
Serve as the customer’s advocate within ALTOUR—coordinating internally across operations, program optimization, sourcing, finance, technology, and executive teams
Develop account plans, strategic roadmaps, and commercial initiatives tailored to each customer’s evolving global business and travel program needs
Drive revenue growth through expansion, upsell, and whitespace identification in partnership with Sales and Partner Network leadership
Collaborate with regional and in-country partner agencies to ensure seamless global delivery and consistent traveler and stakeholder experience
Lead complex global program expansion efforts, including onboarding new regions and countries while ensuring strong adoption of global standards
Drive consistent global program design and execution across online and offline servicing models through strong cross-functional collaboration
Own global alignment of operational processes, ensuring local delivery models integrate seamlessly into the broader global framework
Partner with regional stakeholders to navigate regulatory, cultural, content, servicing, and supplier nuances while maintaining global consistency
Ensure global data integrity by understanding how regional booking channels, traveler behavior, supplier content, and servicing workflows impact enterprise data quality
Anticipate and mitigate global content disruption (e.g., NDC, GDS fragmentation, supplier-direct strategies), proactively developing solutions
Act as a strategic advisor on market evolution, emerging technology, and innovation shaping the future of global travel programs
Lead executive-level conversations on program performance, cost containment, sustainability, traveler experience, and innovation
Ensure contractual SLAs, KPIs, and commercial commitments are met and continuously improved
Proactively manage executive reporting, QBRs/MBRs, and forecasting activities
Contribute to the evolution of ALTOUR’s Enterprise account management playbooks and mentor peers

Requirements

What you’ll need

Demonstrated success managing multi-million-dollar enterprise accounts in a global or complex regional context
Proven experience leading large-scale global account expansion with successful rollout across multiple countries
Ability to drive global program consistency while balancing local market requirements and operating models
Extensive understanding of local market nuances at a global scale, including supplier landscapes, regulations, and cultural considerations
Deep knowledge of corporate travel operations, technology, sourcing, and global servicing models
Strong understanding of how global touchpoints—online tools, offline servicing, partner agencies, and suppliers—impact enterprise data quality
Experience navigating global content disruption with a solutions-oriented mindset
Strong commercial acumen across deal structures, profitability, and value creation
Executive presence with exceptional communication and influence skills
Comfort operating in a matrixed, partner-led, performance-driven environment
High EQ, diplomacy, and ability to translate complexity into clear direction
Openness to market evolution, innovation, and emerging technology

Benefits

Comp & perks

choice of two medical plans and two dental plans
vision insurance
flexible spending accounts (FSAs)
company-paid life insurance and AD&D
optional additional life insurance and AD&D
disability insurance
paid parental leave
paid time off
401k Plan with company match
discounted employee travel options
access to LinkedIn Learning webinars and courses
Discounted pet insurance and auto, home, & renters insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementglobal program designdata integritycommercial initiativesprogram optimizationsourcingcorporate travel operationsglobal servicing modelsregulatory navigationcontent disruption management

Soft Skills

executive presencecommunication skillsinfluence skillsdiplomacyhigh emotional intelligencestrategic thinkingcross-functional collaborationproblem-solvingmentoringadaptability