Territory Management Consultant
EMC Insurance Companies
Corporate Travel Consultant - Air Specialist
Internova Travel Group
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $17 - $28 per hour
Job Level
Mid-LevelSenior
About the role
- The Corporate Travel Consultant will work in a call center environment for several air fulfillment departments.
- This position has a schedule of Monday-Friday 9:00am-5:30pm Pacific Time.
- Service incoming calls from both direct consumers and travel agents, offering flight options and providing accurate pricing and information to correspond with clients’ needs.
- Ensure proper documentation of all airline and department documentation is provided as required.
- Booking of air in GDS for passengers who may need assistance.
- Assisting the passengers to get their preferred seats and updating their itineraries with Mileage numbers, TSA Pre Check and global entry numbers.
- Providing excellent customer service via phone and email to all customers creating a positive and seamless experience.
- Respond to all inquiries from emails and GDS queues within the set service level agreement in a professional and concise manner.
- Ability to accurately interpret air requirements utilizing a variety of sources.
- Ability to negotiate and ticket group contracts.
- Serve as back up to Advisor Assist and Advisor Coverage desks.
- Support Paid Services & Groups Desks on an ad hoc basis.
- Assist with researching and correcting Agresso errors.
- Assist with special projects as needed.
Requirements
- Minimum 5 years of Sabre experience with booking and ticketing duties.
- Other GDS experience helpful
- Excellent oral and written communication skills.
- Ability to work in a team environment as well as independently
- Ability to multitask and prioritize
- Troubleshooting skills
- Working knowledge of Airline and industry policies.
- Ability to think outside the box in shopping and troubleshooting scenarios.
- Strong Microsoft Skills, including Outlook, Excel, and Word.
- Flexible schedule with shifts Monday through Friday between 9:00am-8:00pm EST.
