Senior Compliance Specialist
Embraer
Bilingual Corporate Travel Consultant, Japanese
Internova Travel Group
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $17 - $28 per hour
Job Level
Mid-LevelSenior
About the role
- Arrange travel arrangements for transferred employees and business travelers from Toyota Motor Corporation and its group companies
- Support Japanese business travelers during their stay in the U.S. with Toyota Tourist in Japan
- Research, create, and execute exceptional itineraries for clients
- Manage time when researching trips and communicating with clients
- Review individuals’ needs and wants for travel to meet needs and budgets
- Resolve customer complaints and report to supervisor
- Build trusting relationships with clients and provide relevant information in a timely manner
- Attend travel seminars and training to remain updated with trends
- Enter data into excel files and task chart and maintain necessary information
- Work alongside other team members and attend clients outside of the office or other state as needed
- Provide support during emergencies and business trips to other states
- Create promotional materials and conduct market research
- Assist in marketing activities (content development, advertising, events planning)
- Post and update latest travel information on company's website and social media
- Ensure business travelers adhere to company policies and inform supervisor of non-compliance
- Offer advice, plans, and arrange clients’ leisure trips
- Collect payment from clients for travel, lodging, and attraction tickets
Requirements
- Degree from Junior College or higher or equivalent combination of education and experience
- Work experience in a travel agency or client service, reservations, or sales experience in a company in related industries
- Familiarity with Japanese client service customs
- Fluency in reading, writing and speaking Japanese
- Language Skills (English and Japanese)
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of clients or employees of organizations
- Mathematical skills: add, subtract, multiply, and divide; compute rate, ratio, and percent; draw and interpret bar graphs
- Ability to apply common sense understanding to carry out instructions
- Computer skills: Word, PowerPoint, Excel, Internet, Teams, Travel Reservation system
- Need to work overtime or on weekends/holidays in case of an emergency or if there is a problem
