Territory Management Consultant
EMC Insurance Companies
Travel Consultant – Corporate VIP
Internova Travel Group
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $33 per hour
Job Level
Mid-LevelSenior
About the role
- Provide VIP service and support to high-end clients with travel needs outside regular business hours (Altour 24)
- Make travel arrangements with company-authorized air, hotel, car, and ground transportation vendors in a virtual environment
- Follow company procedures, guidelines, and standards for customer service, building PNRs, utilization of front room CRS productivity via calls and emails, attendance, accuracy of work, invoicing
- Make domestic and international business travel arrangements and specialize in one area or combination thereof
- Stay abreast of all airline rules and regulations, tariffs (domestic/international), and industry requirements and apply them accurately
- Keep immediate supervisor informed of matters of significance
- Project a favorable image of Altour and promote company aims and objectives
- Foster productive and harmonious working relationships with other employees
- Deliver extraordinary customer service to passengers and their administrative staff; greet clients warmly and with enthusiasm
- Service and interface with C-level executives and their administrative staff
- Provide consultative service throughout the booking process and complete reservations accurately and timely
- Secure the lowest air/car/hotel rates available at time of booking and utilize client and Altour negotiated programs
- Utilize GDS low-fare search capabilities
Requirements
- Diplomacy and tact in contact with vendors, co-workers, and clients
- Courteous, professional telephone manner
- Superior problem-solving skills
- Must be able to work holidays that correspond with regularly scheduled workdays
- Minimum of 3 years of travel agency experience
- Demonstrated knowledge of and experience in the travel industry including proficiency in the Sabre CRS system
- Will need training on Travelport +
- Regular and dependable attendance and punctuality
- Must be proficient and pass a GDS assessment
- Must be proficient with both international and domestic destination Geography
- 3+ years of Customer service experience, preferably in the travel industry
- Exceptional/above & beyond, proactive customer service approach
- Ability to handle multiple complex requests simultaneously and seamlessly
- Comfort and experience working with C-level travelers
- Ability to retain and proactively obtain travel preferences
- Perform unique requests with the utmost professionalism
- Excellent travel industry knowledge
- Mastery in Sabre GDS (GDS formats, shortcuts, enhancements, pricing)
- Corporate travel experience required
- Expert in international travel bookings and process
- Exceptional communication skills both written and oral
- Outstanding attention to detail
- Leadership Abilities: strong understanding of own skill set and development opportunities; takes direction, offers suggestions, asks for guidance; demonstrates exceptional teamwork; proactively offers support; acts as a leader among peers; provides constructive feedback; able to handle difficult situations; knows when to escalate
