Afterhours Corporate VIP Travel Consultant
Internova Travel Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $2,002 - $3,283 per year
Job Level
Mid-LevelSenior
About the role
- Makes travel arrangements with company-authorized air, hotel, car, and ground transportation vendors at the best possible fares for client’s needs and requests in a virtual environment
- Follows company procedures, guidelines, and standards in the areas of customer service, building PNRs and utilization of front room CRS productivity via calls and emails, attendance, accuracy of work, invoicing, etc.
- May make domestic and international business travel arrangements specializing in one area or any combination thereof
- Is fully informed and stays abreast of all airline rules and regulations, tariffs (domestic/International), and other industry requirements and accurately applies this information when making travel arrangements
- Keeps immediate supervisor informed of all matters of significance
- Projects a favorable image of Altour
- Consistently promotes a productive and harmonious working relationship with and between other company employees to foster and enhance a cooperative and harmonious working climate effectively
- Performs duties as required or requested
- Deliver extraordinary customer service to onsite passengers and their administrative staff
- Greet all clients warmly and with enthusiasm
- Must exude an impeccable professional demeanor at all times
- Must be comfortable servicing and interfacing with C-level executives and their administrative staff
- Provide consultative service to travelers and travel arrangers throughout the booking process
- Complete all reservations in an accurate and timely manner
- Secure the lowest air/car/hotel rates available at the time of booking
- Utilize client and Altour negotiated programs when applicable
- Utilize GDS low-fare search capabilities
Requirements
- Minimum of 3 years of travel agency experience
- Demonstrated knowledge of and experience in the travel industry including proficiency in the Sabre CRS system
- 3+ years of Customer service experience, preferably in the travel industry
- Exceptional/above & beyond, proactive customer service approach
- Ability to handle multiple complex requests simultaneously and seamlessly
- Comfort and experience working with C-level travelers
- Ability to retain and proactively obtain travel preferences
- Excellent travel industry knowledge
- Mastery in Sabre GDS Specifically: GDS formats, shortcuts, enhancements, pricing
- Corporate travel experience required
- Expert in international travel bookings and process
- Must be proficient and pass a GDS assessment
- Must be proficient with both international and domestic destination Geography
- Ability to provide constructive feedback to peers and leaders when appropriate
Benefits
- Choice of two medical plans and two dental plans
- Vision insurance
- Flexible spending accounts (FSAs)
- Company-paid life insurance and AD&D
- Optional additional life insurance and AD&D
- Disability insurance
- Paid parental leave
- Paid time off
- 401k Plan with company match
- Discounted employee travel options
- Access to LinkedIn Learning webinars and courses
- Discounted pet insurance and auto, home, & renters insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Sabre CRSGDS formatsGDS shortcutsGDS enhancementspricinginternational travel bookingsdomestic travel bookingstravel arrangementscustomer serviceinvoicing
Soft skills
exceptional customer serviceproactive approachability to handle multiple requestsprofessional demeanorconsultative servicewarm client greetingharmonious working relationshipcommunication with C-level executivesconstructive feedbackorganizational skills