Territory Management Consultant
EMC Insurance Companies
Afterhours Corporate VIP Travel Consultant
Internova Travel Group
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $33 per hour
Job Level
Mid-LevelSenior
About the role
- Altour 24 provides VIP service and support to high-end clients that have travel needs outside of regular business hours.
- Altour 24 aims to provide seamless, high-quality assistance to clients regardless of the time of day or day of the week.
- Schedule Options: (all times Eastern): Saturday 1:00pm – 9:30p Sunday 12:00pm – 8:30pm Monday OFF Tuesday OFF Wednesday 5:00pm – 1:30am Thursday 5:00pm – 1:30am Friday 5:00pm – 1:30am OR Saturday 5:00pm – 1:30am Sunday 5:00pm – 1;30am Monday OFF Tuesday OFF Wednesday 5:00pm – 1:30am Thursday 5:00pm – 1:30am Friday 5:00pm – 1:30am
- Makes travel arrangements with company-authorized air, hotel, car, and ground transportation vendors at best fares in a virtual environment.
- Follows company procedures, guidelines, and standards in areas of customer service, building PNRs, and utilization of front room CRS productivity via calls and emails, attendance, accuracy of work, invoicing, etc.
- May make domestic and international business travel arrangements; uses GDS; maintain lowest rates.
- Provides consultative service to travelers and travel arrangers; completes all reservations accurately and timely.
- Provides professional demeanor; comfortable interfacing with C-level executives.
- Utilizes GDS low-fare search capabilities; ensures compliance with airline rules and regulations.
Requirements
- Minimum of 3 years of travel agency experience
- Demonstrated knowledge of and experience in the travel industry including proficiency in the Sabre CRS system
- Will need training on Travelport +
- Regular and dependable attendance and punctuality are required
- Must be proficient and pass a GDS assessment
- Proficient with international and domestic destination Geography
- 3+ years of Customer service experience, preferably in the travel industry
- Exceptional/above & beyond, proactive customer service approach
- Ability to handle multiple complex requests simultaneously and seamlessly
- Comfort and experience working with C-level travelers
- Mastery in Sabre GDS; Specifically: GDS formats, shortcuts, enhancements, pricing
- Corporate travel experience required
- Expert in international travel bookings and process
- Excellent travel industry knowledge
- Leadership Abilities: Has a strong understanding of own skill set and development opportunities; Acts as a leader among peers; Proactively offers support when ability matches need
- Ability to provide constructive feedback to peers and leaders when appropriate
- Ability to work holidays that correspond with regularly scheduled workdays
- Sedentary work; physical requirements: able to sit extended periods; repetitive motion; typing; etc.
