Customer Service Representative
Sutherland
Application Support Specialist
Internova Travel Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $30 per hour
Job Level
Mid-LevelSenior
About the role
- Responsible for providing GDS Support to agents and internal departments
- Research, track, escalate and resolve requests
- Document and implement processes
- Support various GDS queries including Agent Onboarding and TripCase support
- Collaborate with training team and evaluate issues for training opportunities
- Enhance communication procedures and channels
- Work schedule of 10:00am-7:00pm ET, Monday-Friday
Requirements
- 3 - 5 years' experience on Travel GDS system: SABRE
- Travelport+ experience (systems a plus)
- Amadeus (a plus)
- GDSx/Concur Compleat experience a plus
- ClientBase knowledge a plus
- Travel agent experience a plus
- Advanced knowledge of the travel industry
- Excellent customer service skills
- Excellent oral and written communication skills and attention to detail
- Demonstrate a positive 'can do' attitude that leads to creative problem solving and solutions
- Thrive in a fast paced environment and be able to handle multiple responsibilities.
Benefits
- choice of two medical plans
- two dental plans
- vision insurance
- flexible spending accounts (FSAs)
- company-paid life insurance and AD&D
- optional additional life insurance and AD&D
- disability insurance
- paid parental leave
- paid time off
- 401k Plan with company match
- discounted employee travel options
- access to LinkedIn Learning webinars and courses
- discounted pet insurance
- auto, home, & renters insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
GDS SupportSABRETravelport+AmadeusGDSxConcur CompleatClientBasetravel agent experiencecustomer service
Soft skills
oral communicationwritten communicationattention to detailproblem solvingpositive attitudeability to handle multiple responsibilities
