International SOS

Manager

• Lead, coach, and motivate remote teams, ensuring effective training, support, and performance evaluations.
• Manage staffing levels aligned with business needs.
• Establish clear goals and standards, monitor progress, and address development needs.
• Design and implement recognition programs to drive engagement.
• Maintain team engagement through consistent activities and HR collaboration.
• Manage operations to meet budget, quality, productivity, and satisfaction goals.
• Develop and document SOPs for new and existing policies.
• Partner with HR and Training to ensure hiring and training excellence.
• Build infrastructure to support new and growing business.
• Champion a high-touch service culture aligned with 'Extraordinary Every Time'.
• Ensure adherence to call and case quality standards.
• Resolve escalations and complaints with urgency and professionalism.
• Support audit readiness and ensure compliance.
• Maintain alignment with Aspire Lifestyles and International SOS policies.
• Establish consistent communication channels across teams.
• Deliver performance presentations to senior management and clients.
• Other Duties as assigned.

Service Delivery Manager

Operations

• Handle all incoming assistance requests and manage cases efficiently, ensuring timely, accurate, and high‑quality service delivery
• Coordinate medical, security, and logistical support solutions using internal resources and external providers
• Communicate professionally with clients, gather required information, and ensure understanding of each request
• Maintain detailed case documentation and ensure correct preparation for billing
• Escalate cases appropriately and support continuous improvement by addressing customer feedback
• Collaborate effectively with colleagues in medical, security, and operations teams to ensure seamless service delivery
• Participate in training, follow company procedures, promote company values, and maintain a professional work environment

International Operations Specialist, Commercial Aviation

• Identify and assess operational-level medical logistics requirements from subordinate and tactical inputs, compare them against current and projected capabilities, and provide recommendations to Office of the Force Surgeon leadership and functional staff.
• Monitor unclassified and classified communications to identify emerging medical logistics requirements, issues, and updates.
• Develop and manage Health Service Support (HSS) medical logistics Plans of Action and Milestones (POA&Ms).
• Review and quality-assure staff products, including briefs, action plans, and supporting documentation, and provide actionable feedback.
• Participate in working groups (WGs), operational planning teams (OPTs), synchronization meetings, and cross-functional touchpoints across Marine Forces Pacific, United States Indo-Pacific Command, and adjacent components.
• Maintain operational task visibility by updating Office of the Force Surgeon Microsoft Teams task trackers and tasking tools.
• Provide weekly activity updates, including quad slides and brief summaries, and elevate issues requiring Force Surgeon or Office of the Force Surgeon support.
• Provide medical logistics inputs to annual assessments and campaign and Annex Q-related cycles, and support trip reports when directed.
• Participate in and inform planning events, including working groups, operational planning teams, operation plans (OPLANs), concepts of operations (CONOPs), and emergent planning, by providing coordinated medical logistics assessments, opinions, and expertise.
• Monitor doctrinal and policy updates, whether unclassified or classified as applicable, and advise on required adjustments to Office of the Force Surgeon and Marine Forces Pacific policy, doctrine, or plans.
• Provide medical logistics-specific inputs for exercise plans and Annex Q products, and coordinate planning alignment with sustainment realities and subordinate and adjacent medical logistics elements.
• Produce timely, analytically supported recommendations and brief products when requested, including gap and shortfall identification with mitigations, Class VIII status and readiness, program health, and allied and partner capability assessments.
• Deliver recurring reports, including monthly status reports and quarterly reports, aligned to government formats and timelines, and incorporate leadership feedback.
• Follow Office of the Force Surgeon and Marine Forces Pacific internal reviews to eliminate errors and omissions, ensure technical accuracy, and revise products quickly when non-compliant.
• Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.

Service Delivery Manager

International Operations Specialist, Commercial Aviation

Senior Operational Planner – Medical Logistics Operations and Plans Analyst