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Operations Coordinator – Spanish, English
International SOSOperations Coordinator linking beneficiaries with International SOS medical and security teams. Coordinating healthcare, security queries, appointments, treatments, and claims remotely from Spain.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organisational and critical thinking skills while providing empathetic support in healthcare and security contexts. Proficient in coordinating care and managing policy claims in a fast-paced, multidisciplinary environment.
Highest-signal resume keywords
Bilingual CommunicationCustomer Service ExperienceOrganisational SkillsCritical ThinkingMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyPassion for Helping People
Industry Keywords
HealthcareInternational SecurityData ProtectionPolicy Claims ManagementCoordination of Care
About the role
Key responsibilities & impact- Act as the key liaison between members and global medical and security teams
- Support members with healthcare and security queries
- Coordinate medical appointments
- Authorise treatments
- Manage policy claims
- Assess situations and communicate logistics worldwide
- Collaborate with a multidisciplinary team in a fast-paced environment
- Ensure timely coordination of care, accurate information, and seamless support during critical situations
Requirements
What you’ll need- Strong organisational and critical thinking skills
- Natural, empathetic approach and passion for helping people
- Excellent written and spoken Spanish and English
- Portuguese is a plus
- Customer service experience in a contact centre or similar is desirable
- Confidence with Microsoft Office
- Appreciation for data protection
- Degree level preferred
- Interest in healthcare, world politics, or international security preferred
Benefits
Comp & perks- Full training provided
- Clear progression opportunities
- Access to world-class training
- Health cover
- Supportive, diverse, collaborative workplace