End User Support Technician

International SOS

End User Support Technician at International SOS providing high-quality end-user support for Microsoft 365 and other applications. Administering Office 365 while resolving hardware and software issues.

Posted 5/20/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureCitrix

About the role

Key responsibilities & impact

Support and resolve issues within office 365 and other software applications
Support end-user hardware and software
Administer Office 365 tenant
User account administration
Administer Exchange Online
Salesforce deployment support
Create documentation and knowledge base articles
Monitor systems for alerts and other anomalies
Other responsibilities as needed

Requirements

What you’ll need

3+ Years supporting End Users
3+ Years supporting Office 365
Proficient with Active Directory Users and Computers
Proficient with Office 365
Familiarity with Azure AD an advantage
Familiarity of Virtual Desktop deployments (Citrix) and support
Basic knowledge of system and networking technologies
Basic knowledge of Salesforce preferred
Basic knowledge of rights management
Excellent written and verbal communication skills
Willingness to work collaboratively with multiple parties
Customer service-based mindset
Self-starter

Benefits

Comp & perks

Rare domestic or foreign travel as needed
Must be available for on-call rotation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Office 365Active DirectoryExchange OnlineSalesforceAzure ADVirtual DesktopCitrixsystem technologiesnetworking technologiesrights management

Soft Skills

written communicationverbal communicationcollaborationcustomer serviceself-starter