Account Executive

International SOS

Account Executive responsible for managing SME portfolios across ANZ, ensuring client engagement and satisfaction. Building strong relationships, delivering solutions, and driving retention and growth in a multinational company.

Posted 5/1/2026full-timeSydney • 🇦🇺 AustraliaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage a portfolio of SME accounts to drive engagement, satisfaction, retention, and growth.
Build and execute account plans aligned to client needs across short-, medium-, and long-term opportunities.
Develop and manage a pipeline of renewals and extensions, ensuring timely and successful closure.
Apply value-based selling and negotiation techniques to deliver commercially sound outcomes.
Build strong relationships with clients and collaborate with internal teams to deliver seamless service.
Maintain a deep understanding of products and services to effectively position solutions.
Monitor account performance and profitability, ensuring value delivery for both client and business.
Deliver a customer-centric experience through proactive engagement and responsive service.
Manage priorities effectively, balancing planned activities and reactive client needs.

Requirements

What you’ll need

2+ years’ experience in a B2B client-facing, account management, or customer engagement role
Proven ability to build relationships with clients and internal stakeholders
Experience working in a fast-paced, collaborative or international environment preferred
Bachelor’s degree (or equivalent) in a relevant field
Strong communication and stakeholder engagement skills
Commercial mindset with experience in negotiation and value-based selling
Ability to think strategically and manage accounts proactively
Highly organised with strong time management and prioritisation skills
Adaptable and able to respond effectively to changing client needs
Customer-focused with a proactive, solutions-driven approach
Collaborative team player with a high level of ownership and accountability
Comfortable using Microsoft Office and digital tools.

Benefits

Comp & perks

Opportunities to expand your career in a multinational company with consistent growth
Ongoing training and development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer engagementvalue-based sellingnegotiation techniquespipeline managementaccount planningperformance monitoringprofitability analysisstrategic thinkingtime management

Soft Skills

relationship buildingcommunication skillsstakeholder engagementcollaborationadaptabilitycustomer focusproactive approachownershipaccountabilityorganisation

Certifications

Bachelor's degree