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International Operations Specialist, Commercial Aviation
International SOSInternational Operations Specialist responsible for 24/7 medical and security assistance. Managing cases, coordinating support solutions, and ensuring client satisfaction in a multicultural team.
About the role
Key responsibilities & impact- Handle all incoming assistance requests and manage cases efficiently, ensuring timely, accurate, and high‑quality service delivery
- Coordinate medical, security, and logistical support solutions using internal resources and external providers
- Communicate professionally with clients, gather required information, and ensure understanding of each request
- Maintain detailed case documentation and ensure correct preparation for billing
- Escalate cases appropriately and support continuous improvement by addressing customer feedback
- Collaborate effectively with colleagues in medical, security, and operations teams to ensure seamless service delivery
- Participate in training, follow company procedures, promote company values, and maintain a professional work environment
Requirements
What you’ll need- 1–2 years of experience in logistics, customer service, travel, healthcare, or call‑centre operations (desirable)
- High school diploma required; tertiary education preferred
- Excellent written and spoken English; additional languages are an advantage
- Flexibility to work in a 24/7 shift‑based environment, including occasional overtime as operational needs arise
Benefits
Comp & perks- Supportive environment
- Continuous development
- Opportunities to grow skills
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case managementbilling preparationlogistical supportcustomer servicedocumentation
Soft Skills
communicationcollaborationflexibilityprofessionalismcustomer feedback handling
Certifications
high school diplomatertiary education