Project Manager – Travel Operations
International SOS
full-time
Posted on:
Location Type: Office
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Lead end-to-end project management for travel initiatives, including planning, scheduling, execution, resource coordination, and risk management.
- Develop project documentation: requirements, project plans, user stories, status updates, and communication plans.
- Track progress using modern project management tools and methodologies.
- Manage scope, schedule, and budget changes using formal change control processes.
- Serve as day-to-day project contact for travel vendors, technology partners, and integration partners.
- Coordinate with external vendors during onboarding, contract execution, API/integration work, and service launches.
- Ensure vendor deliverables, SLAs, timelines, and technical requirements are met.
- Act as the project liaison for clients, managing expectations and ensuring alignment throughout all project phases.
- Lead client-facing communications including requirements gathering, solution walkthroughs, readiness updates, and issue resolution.
- Partner with Engineering and Digital teams on API integrations, platform enhancements, booking tools, and system upgrades.
- Use data analytics to support pricing, vendor performance, booking patterns, and customer behavior insights.
Requirements
- 5+ years of project management experience, ideally in travel, hospitality, or technology.
- Experience managing vendors and external partners.
- Experience leading client-facing projects with enterprise or premium clients.
- Hands-on experience using PM technologies such as Jira, Smartsheet, Microsoft Project, or similar.
- 5+ years of travel industry experience preferred (TMC, travel agency, travel tech, operations, product, or partner management).
- PMP Certification
- Bachelor degree required; MBA or Master’s Degree is a plus
- Ability to communicate in English (verbally and written) in a polished and professional manner is required.
Benefits
- Health insurance
- Professional development
- Remote work options
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementrisk managementrequirements gatheringdata analyticsAPI integrationsvendor managementscope managementbudget managementchange controlcommunication plans
Soft skills
leadershipclient-facing communicationexpectation managementproblem-solvingcollaborationorganizational skillsinterpersonal skillsprofessional communication
Certifications
PMP Certification