Operations Intern – Unpaid

INTERNATIONAL RESCUE COMMITTEE

Front Desk Volunteer at IRC providing reception coverage and assisting with administrative tasks for clients. Ensures eligibility assessments and scheduling for refugee services in New York and New Jersey.

Posted 7/16/2026internshipNew York City • New Jersey, New York • 🇺🇸 United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative skills with proficiency in Microsoft Office Suite, effective communication abilities in English, and cultural sensitivity in a diverse environment. Capable of managing client interactions and adhering to confidentiality policies while providing clerical support.

Highest-signal resume keywords

Administrative ExperienceMicrosoft Office Suite ProficiencyCultural SensitivityEffective CommunicationCross-Cultural Teamwork

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Soft Skills

Detail OrientedCultural SensitivityTeam Collaboration

Industry Keywords

Client PrivacyConfidentialityRefugee ServicesProgram Eligibility

About the role

Key responsibilities & impact

Provide coverage for the reception desk, greet and direct client walk-ins, and schedule client appointments with appropriate staff
Answer the IRC in New York or New Jersey's main telephone line, direct incoming calls as appropriate and assess documentation of clients to determine program eligibility
Provide additional clerical assistance and support to IRC staff in the New York or New Jersey regional office
Display sensitivity to cultural and personality differences of refugee clients. Respect their beliefs and values.
Adhere to IRC policies, particularly those related to confidentiality and client privacy.
Communicate effectively in person and by telephone.
Other related duties as assigned.

Requirements

What you’ll need

Previous administrative experience preferred
Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Cultural sensitivity and detail oriented with the proven ability to meet deadlines
Ability to effectively communicate and work as a team member in a cross-cultural environment
Ability to communicate clearly and effectively in English; additional fluency in Arabic, Spanish, Dari, Pashto, French, Ukrainian, Russian, or Kiswahili preferred.
Willing to learn about IRC history, philosophy, global work, and local efforts.
Willing to adhere to IRC volunteer and workplace policies.

Benefits

Comp & perks

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles