Program Officer, Instructional Design

INTERNATIONAL RESCUE COMMITTEE

Program Officer, Instructional Design at the International Rescue Committee supporting call center staff training. Engaging in instructional design and developing eLearning resources for effective training.

Posted 5/26/2026full-timeRemote • New York, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Assist the sub-contract team in successfully executing a vision for call center staff training and development
Work closely with subject matter expert teammates to conduct learning needs assessments, establish learning objectives, and design and develop content
Ensure that training needs of call center staff are supported and met through iterative products that respond to learner feedback
Facilitate virtual and in-person training programs
Develop eLearning modules, job aids, and other multimedia learning tools
Contribute to the Call Specialist Handbook development and ongoing updates as needed
Identify and implement educational technologies to support training approaches
Assist in maintaining training records for call center staff
Evaluate training for efficacy and adjust methodology and materials as needed to improve understanding of information by call center staff
Support the program’s established training plan

Requirements

What you’ll need

Bachelor’s Degree in instructional design, education, or other relevant field (or equivalent work experience and/or certification)
Graduate degree highly desired
Minimum four years of experience developing and implementing training, technical assistance, capacity-building, or education programs
Fluent in English required, both spoken and written; proficiency in Spanish highly preferred.
Proven ability to develop training curricula, help documentation and other support materials
Deep understanding of instructional design principles (including adult learning theory)
Instructional Design certification preferred
Experience contributing to program monitoring and evaluation (data collection, management, and reporting)
Experience with webinar software
Top-notch writing, editing, and presentation skills
Proficiency with the MS Office suite
Ability to work independently and meet strict deadlines in a fast-paced, detail-oriented environment
Fast learner, creative problem solver
Experience engaging with subject matter experts and building collaborative trainings
Excellent interpersonal and communication skills: ability to effectively liaise with colleagues on all levels in a multicultural environment
Familiarity with ORR unaccompanied children programming a plus

Benefits

Comp & perks

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plan with immediately vested matching
disability & life insurance
Employee Assistance Program available to staff and families

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

instructional designtraining curriculum developmenteLearning module developmentmultimedia learning toolsprogram monitoringdata collectiondata managementdata reportingadult learning theorycapacity-building

Soft Skills

communication skillsinterpersonal skillswriting skillsediting skillspresentation skillsproblem solvingcollaborationindependencetime managementcreativity

Certifications

Instructional Design certification