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ServiceNow Administrator
INTERNATIONAL RESCUE COMMITTEEServiceNow System Administrator managing day-to-day administration and support of ServiceNow platform for IRC. Collaborating with stakeholders to ensure smooth and efficient operations in a global humanitarian organization.
Tech Stack
Tools & technologiesJavaScriptServiceNow
About the role
Key responsibilities & impact- Provide Tier 1 and Tier 2 end-user support for ServiceNow related issues, escalating to the Senior System Admin as needed.
- Produce documentation necessary to facilitate usage of the system including user and admin guides.
- Develop and produce user-specific reports to be used for trend and performance analysis.
- Collaborate with stakeholders to gather and document solution requirements for incidents and requests.
- Design, configure, and maintain solutions built on the platform.
- Contribute to the creation and maintenance of Knowledgebase articles about ServiceNow (i.e. configuration, report building, etc.).
- Implement system configuration changes and upgrades as required.
- Provide expertise and support during all major releases/upgrades from ServiceNow.
- Leverage the agile methodology to prioritize and resolve story backlogs and forecast completion dates to manage stakeholder expectations.
- Manage the ServiceNow application functionality built by developers and system administrators through Quality Assurance (QA), and lead stakeholders through user acceptance testing (UAT).
- Develop training materials and conduct training sessions on ServiceNow applications and solutions at least once per quarter.
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
- Minimum 2 years of hands-on experience with ServiceNow administration
- ServiceNow Certified System Administrator (CSA) certification
- Experience with core ServiceNow modules: Incident, Problem, Change, Service Catalog, Knowledge Management
- Basic to intermediate JavaScript
- User and group management, ACLs, roles
- Capable of implementing scheduled jobs, notifications, and platform updates
Benefits
Comp & perks- Comprehensive safety and security initiatives
- Continuous learning and development programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow administrationJavaScriptuser and group managementACLsrolesscheduled jobsnotificationsplatform updatesreport buildingconfiguration
Soft Skills
collaborationdocumentationtrainingstakeholder managementproblem-solvingcommunicationagile methodologyquality assuranceuser acceptance testingtrend analysis
Certifications
ServiceNow Certified System Administrator (CSA)