INTERNATIONAL RESCUE COMMITTEE

ServiceNow Administrator

INTERNATIONAL RESCUE COMMITTEE

full-time

Posted on:

Location Type: Remote

Location: Kenya

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Tech Stack

JavaScriptServiceNow

About the role

  • Provide Tier 1 and Tier 2 end-user support for ServiceNow related issues, escalating to the Senior System Admin as needed.
  • Produce documentation necessary to facilitate usage of the system including user and admin guides.
  • Develop and produce user-specific reports to be used for trend and performance analysis.
  • Collaborate with stakeholders to gather and document solution requirements for incidents and requests.
  • Design, configure, and maintain solutions built on the platform.
  • Contribute to the creation and maintenance of Knowledgebase articles about ServiceNow (i.e. configuration, report building, etc.).
  • Implement system configuration changes and upgrades as required.
  • Provide expertise and support during all major releases/upgrades from ServiceNow.
  • Leverage the agile methodology to prioritize and resolve story backlogs and forecast completion dates to manage stakeholder expectations.
  • Manage the ServiceNow application functionality built by developers and system administrators through Quality Assurance (QA), and lead stakeholders through user acceptance testing (UAT).
  • Develop training materials and conduct training sessions on ServiceNow applications and solutions at least once per quarter.

Requirements

  • Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
  • Minimum 2 years of hands-on experience with ServiceNow administration
  • ServiceNow Certified System Administrator (CSA) certification
  • Experience with core ServiceNow modules: Incident, Problem, Change, Service Catalog, Knowledge Management
  • Basic to intermediate JavaScript
  • User and group management, ACLs, roles
  • Capable of implementing scheduled jobs, notifications, and platform updates
Benefits
  • Comprehensive safety and security initiatives
  • Continuous learning and development programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNow administrationJavaScriptuser and group managementACLsrolesscheduled jobsnotificationsplatform updatesreport buildingconfiguration
Soft Skills
collaborationdocumentationtrainingstakeholder managementproblem-solvingcommunicationagile methodologyquality assuranceuser acceptance testingtrend analysis
Certifications
ServiceNow Certified System Administrator (CSA)