INTERNATIONAL RESCUE COMMITTEE

System Administrator

INTERNATIONAL RESCUE COMMITTEE

full-time

Posted on:

Location Type: Office

Location: Dnipro • 🇺🇦 Ukraine

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • The Primero PCM IMS+ System Administrator provides technical support and system administration for the inter-agency rollout and operation of Primero PCM IMS+ in Ukraine, ensuring smooth functioning of the platform, continuous user support, and alignment with global IMS+ standards—without accessing any case-level or incident-level data.
  • Create, manage, and deactivate user accounts in line with security protocols.
  • Manage user groups and permissions according to agreed inter-agency governance.
  • Maintain accurate and up-to-date user lists and access rights.
  • Serve as the first point of contact for technical issues raised by organizational focal points.
  • Attempt to resolve issues within the scope of the role before escalating to the Global Primero System Administration Support team.
  • Provide clear documentation when escalation is required.
  • Provide guidance to case management focal points on system navigation and technical processes.
  • Facilitate weekly check-in meetings with organizational focal points to proactively resolve concerns or issues.
  • Support focal points in interpreting system behaviors and resolving common challenges.
  • Participate in scheduled inter-agency technical coordination meetings.
  • Monitor system performance, uptime, and user access status.
  • Review audit logs to identify potential issues, misuse, or irregularities (without viewing case content).
  • Ensure all actions comply with inter-agency data protection protocols.
  • Support implementation of user access procedures that safeguard confidentiality.
  • Participate/facilitate in training-of-trainers (ToTs) led by the global IMS+ team.
  • Maintain logs of support requests, resolutions, and issues requiring escalation.
  • Provide monthly updates to the inter-agency IMS+ Steering Group on system performance and common issues.
  • Contribute technical inputs to rollout reports and assessments.

Requirements

  • Demonstrated experience supporting IT systems or platforms in a humanitarian or NGO context.
  • Strong technical troubleshooting skills.
  • Experience providing user support, training, or technical guidance.
  • Understanding of information management – particularly case management information management principles and data protection standards.
  • Understanding of protection case management processes and principles
  • Ability to work with multiple agencies (government, UN, INGO, NGO, and community-based organizations) and maintain neutral, professional working relationships.
  • Fluency in Ukrainian and working proficiency in English.
  • Desirable Experience with cloud-based systems or user administration.
  • Familiarity with case management platforms or protection information systems.
  • Experience participating in inter-agency coordination platforms.
  • Previous involvement with Primero, CPIMS+, or GBVIMS+
Benefits
  • Work that has meaning
  • Global scale, dynamic workplace
  • Challenging work, innovative solutions
  • Community centered

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportsystem administrationuser account managementtroubleshootingdata protection standardscase management principlesuser access procedurestechnical documentationsystem performance monitoringaudit log review
Soft skills
communicationproblem-solvinginterpersonal skillstraining facilitationcollaborationneutralityprofessionalismguidanceproactive issue resolutionorganizational skills