Director, Commercial Special Servicing

International Luxury Hotel Association

Director managing Commercial Special Servicing unit for Onity overseeing portfolios of defaulted commercial real estate loans. Responsible for team performance, compliance, and strategic planning.

Posted 5/13/2026full-timeRemote • Florida • 🇺🇸 United StatesLead💰 $145,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee and direct the activities of the Special Servicing unit managing a portfolio of defaulted commercial real estate and business purpose SFR loans to resolution through either reinstatement and return to Primary Servicing, or liquidation.
Lead the revision of policies and procedures to encompass PHH’s growth and expansion into new commercial loan servicing markets.
Accountable for team performance and compliance with all PHH servicing requirements.
Manage a team of 5-10 associates, including 2-4 direct reports.
Participate in client engagement and vendor management duties, and represent the interests of the Special Servicing unit in intradepartmental initiatives, projects and activities.
Design, implement, and continuously improve processes, policies, and procedures to include loss mitigation strategies, asset dispositions, vendor management and credit decisioning for lender consent requests.
Hire, train and develop staff responsible for managing defaulted commercial real estate secured loans.
Provide effective direction for implementation of successful asset resolution plans.
Supervise a team of associates providing administrative support to external special servicers.
Establish appropriate key performance indicators to measure individual and team performance.
Develop and maintain appropriate reports to monitor defaulted loans throughout the special servicing period.
Manage relationships with third-party defaulted asset services providers, including attorney, appraisers, brokers, property management, environmental consultants, contracted asset managers, etc.
Prepare and present special servicing unit related information for rating agencies, auditors, senior management and investors.

Requirements

What you’ll need

Minimum 10 years’ experience managing defaulted commercial business purpose loans secured by commercial use, mixed use, SFR/multifamily rental and/or SFR/multifamily transitional properties.
Minimum 5 years’ experience directly managing commercial loan special servicing asset managers.
Superior understanding of negotiation tactics, workout structure and credit decisioning.
Superior understanding of lender default remedies and enforcement strategies, including judicial foreclosures, trustee sales, receivership, UCC sales, bankruptcy strategies, etc.
Superior communication skills, both verbal and written, including presentation.
Superior problem solving and decision making skills.
Strong understanding of commercial loan covenants and covenant compliance.
Strong understanding of CRE income property type fundamentals, including income property operations analysis, and borrower financial analysis.
Strong understanding of commercial real estate loan documentation.
Strong understanding of commercial loan servicing agreements and principles.
Strong understanding of loan securitization principles including CMBS and CRE-CLO.
Proven ability to work independently with minimal supervision.
Proven ability to manage remote employees.
Proven ability to effectively engage with senior management at all levels.
Demonstrated skills to develop reporting requirements specific to monitoring default services related performance.
Demonstrated ability to work under pressure, manage multiple projects while meeting project deadlines, and adjust to changing priorities.
Demonstrated proficiency with Microsoft 365 Suite, Adobe applications, commercial loan servicing applications (such as MSP/ICE, REALSynergy, McCraken Strategy, Enterprise, FICS, FIS, etc.).
Strong teamwork skills to collaborate with associates in multiple departments and locations.
Be available to travel 10%-25%.

Benefits

Comp & perks

Health insurance
Dental and vision
Up to 3% match on 401(k) contributions
Generous paid time off
Company-paid life, accident and disability coverage
Programs for mental, physical and financial wellness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

commercial real estatedefaulted loans managementasset resolutionnegotiation tacticscredit decisioningloan securitizationcommercial loan servicingfinancial analysiscovenant complianceworkout structure

Soft Skills

communication skillsproblem solvingdecision makingteam managementindependent workengagement with senior managementtime managementadaptabilitycollaborationpresentation skills