Commitment Desk Analyst

International Luxury Hotel Association

Commitment Desk Analyst managing inquiries and loan problems in the Correspondent Lending division for Onity. Requires excellent communication skills and customer service experience.

Posted 5/7/2026part-timeRemote • Florida • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Act as the primary contact for outside customers in the Correspondent Lending division
Answer incoming customer phone lines and solve loan problems
Handle manual registration and pricing issues
Assist internal customers with problem resolutions
Manage extreme call volume with varying urgency

Requirements

What you’ll need

High School degree, or equivalent, required. College degree preferred
1+ years of experience working in a Call Center environment. Outside Sales, Retail, Customer Service experience preferred.
Mortgage Banking, Banking, or Finance experience helpful
Ability to work in a fast paced, demanding, customer focused environment
Excellent oral communication skills
Excellent organizational skills and time management skills
Ability to pay attention to details
Strong analytical skills
Strong math skills
Ability to work closely as a member of a team
Ability to learn internal computer software
Experience with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, etc)

Benefits

Comp & perks

Health insurance
Dental and vision
Up to 3% match on 401(k) contributions
Generous paid time off
Company-paid life, accident and disability coverage
Programs for mental, physical and financial wellness
More details at jobs.onitygroup.com

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceproblem resolutionloan processingregistrationpricinganalytical skillsmath skills

Soft Skills

oral communicationorganizational skillstime managementattention to detailteamworkadaptability