Senior Post Closer, Originations Shared Operations – Post Closing

International Luxury Hotel Association

Senior Post Closer reviewing and managing closing documents for compliance and accuracy. Communication and collaboration with internal and external stakeholders essential for loan delivery.

Posted 4/30/2026full-timePune • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

Review closing documents thoroughly to ensure accuracy, completeness, and alignment with investor requirements, regulatory standards, and internal policies.
Maintain up‑to‑date knowledge of all relevant policies, procedures, regulatory guidelines, and investor expectations.
Accurately update all required data in the system and maintain clear, audit‑ready documentation for reporting and compliance.
Identify and escalate any compliance concerns, guideline deviations, or potential risks in a timely manner.
Utilize Excel and other tracking tools effectively for monitoring workflow, reporting, and maintaining process transparency.
Monitor designated email/mailboxes throughout the day to ensure timely attention to incoming queries and requests.
Prioritize, categorize, and respond to emails based on urgency, routing them to the appropriate teams or stakeholders when necessary.
Maintain a detailed log of incoming queries and track progress to ensure timely resolution and customer/client satisfaction.
Follow up on pending issues proactively to drive closure and support smooth loan closing and delivery processes.
Draft clear, concise, and professional email responses in alignment with company standards and communication guidelines.
Identify recurring patterns, issues, or process gaps and escalate them to management for long‑term resolution or improvement.
Engage with internal teams, external vendors, custodians, and other stakeholders to gather required information and ensure accurate, timely responses.
Ensure mailbox hygiene by organizing, tagging, and archiving messages appropriately for efficient workflow management.
Address conditions raised by Underwriters or Investors promptly and ensure timely delivery of accurate documents to custodians, resolving any exceptions as needed.
Collaborate cross‑functionally to obtain required documentation and support smooth, timely loan delivery.
Adapt quickly to process updates, system changes, and business requirements while maintaining high productivity in a fast‑paced, production‑driven environment.
Maintain professional communication with internal and external stakeholders to ensure timely, accurate information exchange and issue resolution.

Requirements

What you’ll need

Bachelor’s degree or equivalent 15 years of formal education
Proven experience in Post-closing functions or similar operational roles.
US Mortgage experience strongly preferred.
Exceptional attention to detail with strong analytical and problem‑solving abilities.
Excellent verbal and written communication skills with a professional tone.
Strong organizational and time‑management abilities, with the capacity to handle high volumes of work.
Ability to multitask effectively and prioritize tasks in a fast‑paced, deadline‑driven environment.
Ability to identify red flags in documents, loan conditions, and operational workflows.
Acts as a Subject Matter Expert (SME) by contributing to process improvements and best‑practice development.
Familiarity with escalation protocols and a solid understanding of business operations.
Proficient in workflow tools, reporting platforms, and loan origination systems (e.g., Encompass).
Working knowledge of Microsoft Word and Excel.
Comfortable using communication and collaboration platforms such as Outlook and Teams.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Post-closing functionsUS Mortgage experienceAttention to detailAnalytical skillsProblem-solving abilitiesMultitaskingPrioritizationProcess improvementsEscalation protocolsLoan conditions identification

Soft Skills

Verbal communicationWritten communicationOrganizational skillsTime managementProfessional toneCustomer/client satisfactionCollaborationAdaptabilityIssue resolutionWorkflow management