Non-Delegated Disclosure Escalation Manager
International Luxury Hotel Association
Client Relations Manager – Non-Agency
International Luxury Hotel Association
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteSalary
💰 $125,000 per year
Job Level
SeniorLead
About the role
- Manage Non-Agency loan pipeline across origination channels, investors, and third-party review firms to meet SLAs and performance targets
- Review and resolve complex underwriting, compliance, and disclosure conditions
- Coordinate loan scenarios and exceptions with internal and external stakeholders
- Develop and maintain delivery systems, tools, and procedures to support investor requirements
- Ensure adherence to investor, PHH, and regulatory guidelines; identify and resolve discrepancies through cross-functional collaboration
- Partner with Sales, Underwriting, Capital Markets, Compliance, Legal, Risk, and Training teams to support delivery and execution
- Stay current on Non-Agency and Agency guidelines and regulatory changes
- Lead team operations including capacity planning, performance management, and resource allocation
- Monitor and report on compliance, quality, productivity, and production metrics
- Drive process improvements to reduce risk, enhance efficiency, and improve client experience
- Collaborate with Risk and Capital Markets on product development and quality trend analysis
- Foster employee engagement and development through coaching, training, and mentoring
Requirements
- Four year degree from an accredited university preferred
- Preferably with a concentration in business, accounting, finance, or banking/equivalent education or applicable years of experience in the Correspondent Lending Non-Delegated channel
- Minimum of 10 years mortgage related experience including leadership positions
- Demonstrated success and experience in Non Agency lending including credit underwriting knowledge, transaction skills supporting whole loan sale and securitizations, condition management with third party diligence firms and custodians
- Possess and demonstrate a broad, fundamental understanding of Correspondent Lending including Underwriting and Operations
- Proven ability to lead and develop team members in line with regulatory and internal standards
- Extensive understanding of compliance, processing, underwriting and closing procedures
- Proficient in Microsoft Office (Word, Excel, Powerpoint, Visio and Outlook)
- Previous experience with Encompass preferred
- Excellent verbal and written communicator, able to influence at all levels within the organization seamlessly
- Must pass the Company’s Background Screening process prior to beginning employment
