Communications

• Provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective, and professional manner via e-mail. Adhere to investor servicing guidelines and internal policies and procedures.
• Answer Customer Service, Customer Resolution, Home Retention Department (HRD), and ERM customer inquiries received through email and from the website.
• Processing requests from Relationship Managers (RM), ERMs, and supervisor from the Customer Care Department.
• Processing requests from other departments, such as Lien Release, Assumptions, Escheat and Land Title Adjustment, Tax and Insurance.
• Managing specific MSP tasks which require an email to be sent to customers. Providing accurate and timely information to the customer through email. Keeping abreast of all procedural changes and application of these changes to daily business.
• Updating information in MSP/ Reverse Quest as it pertains to each specific situation.
• Support inbound customer calls as needed to assist the call center during peak volumes or special initiatives.

Digital Communication Specialist

Communication Skill Trainer

Senior Marketing Communications Specialist

Channel Communications Specialist

Senior Manager, Corporate Communications

Marketing Communications Specialist