International Luxury Hotel Association

Loan Officer – Purchase, Direct Lending Sales

International Luxury Hotel Association

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $42,000 per year

Job Level

Junior

About the role

  • Handle inbound and outbound leads from existing clients to help them secure a purchase mortgage
  • Qualify borrowers for purchase loans using automated underwriting systems (DU/LP)
  • Provide mortgage options in a single call, assisting clients in choosing the best loan for their needs
  • Engage and collaborate with real estate agents (both network and non-network), including conducting welcome calls and proactive outreach to build and maintain strong referral relationships
  • Gather necessary documentation and submit completed mortgage applications for processing
  • Set clear expectations with clients from the start of the transaction and provide ongoing communication throughout
  • Ensure compliance with all regulatory mortgage guidelines and company policies
  • Collaborate with internal operations to maintain clean files and ensure smooth loan closings
  • Enter and manage transactions in PHH Mortgage's lead management system
  • Provide exceptional customer service to all borrowers, ensuring a positive experience throughout the loan process
  • Balance your day between managing inbound leads and following up with clients in your sales pipeline to meet performance standards
  • Attend training, sales meetings, and other company events as required
  • Stay current with mortgage industry trends and complete required internal training

Requirements

  • High School Diploma, GED, or military experience equivalent
  • Minimum of 1 year of Encompass experience required
  • Preferred 2 years of Loan Officer experience, particularly in a call center or phone-based sales role
  • Ability to obtain required licensing and continuing education in multiple states (company-sponsored)
  • Maintain all necessary federal and state licensing annually (including background and credit checks)
  • Strong customer service skills, with the ability to address client concerns effectively
  • Professional communication skills
  • Proficient in Microsoft Office, particularly Word, Excel, and Outlook
  • Must be able to work a shift schedule that includes one evening shift per week and one Saturday per month (4-hour shift, paid overtime)
Benefits
  • Competitive base salary paid bi-weekly, plus overtime opportunities
  • Monthly commission structure
  • Quarterly incentives for top producers
  • Comprehensive benefits package (health, life, dental, vision, 401k, PTO)
  • Training support to set you up for success
  • Access to warm inbound and outbound leads from our extensive portfolio

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
automated underwriting systemspurchase loansloan applicationsEncompassmortgage processinglead managementsales pipeline managementcustomer service
Soft skills
strong customer service skillsprofessional communication skillscollaborationrelationship buildingtime management
Certifications
High School DiplomaGEDloan officer licensing