Account Strategist, LinkedIn Advertising
Abe
Licensed Loan Officer, Direct Lending Sales Refinance
International Luxury Hotel Association
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Inbound and Outbound leads provided by the company from our existing portfolio of clients
- Process completed mortgage application for qualified clients
- Communicate and set proper expectations with the client from the start of the transaction
- Qualify clients for new mortgage loans using automated underwriting systems (DU/LP)
- Deliver mortgage options to customer in one call to move forward with PHH Mortgage as their preferred lender
- Collect pertinent information/documents from client to begin processing
- Sends all required paperwork to client and provides excellent customer service
- Adhere to all regulatory mortgage compliance guidelines
- Partner with internal operations to consistently produce clean files and successfully complete transactions
- Input transactions into PHH Mortgage’s lead management system
- Communicate effectively with all parties to the transaction.
- Offer excellent customer service to all borrowers
- Structure business day to ensure balance of taking inbound leads and making follow-up contact with current sales pipeline in order to consistently meet minimum performance standards
- Attend all trainings, sales meetings, orientations as directed
- Increase knowledge of mortgage industry by completing all internal trainings timely
- Ability to use multiple software applications at one time
- Type more than 40 words per minute
Requirements
- Experienced Loan Officers with NMLS Licenses (with UST component)
- Sales Minded Individuals, who can thrive in a Call Center Environment
- Customer focused individuals who enjoy building relationships while helping homeowners with their lending needs
- High School Diploma, GED or military experience equivalent
- Must Live within 75 miles of one of our PHH/Onity Locations. Dallas, West Palm Beach, Mount Laurel
- Encompass Experience Preferred
- Preferred 2 years of Loan Officer experience within a call center, phone sales, or consultative sales.
- Ability to obtain industry required licensing and continued education (company sponsored) in multiple states.
- Ability to maintain annually all federal and state licensing requirements
- (This includes background and credit checks annually)
- Customer service driven; responsive to client issues and concerns
- Ability to effectively communicate with others in a professional manner
- Proficiency in Microsoft Office programs, specifically Word, Excel, and Outlook
- Must be able to work a shift anywhere between 8:00 am-10:00pm (one night per week) and rotational Saturdays (one per month)
