Senior Manager, Digital Products – Design
International Luxury Hotel Association
full-time
Posted on:
Location Type: Hybrid
Location: Mumbai • 🇮🇳 India
Visit company websiteJob Level
Senior
About the role
- Conduct user research, including interviews, surveys, and usability testing, to deeply understand the needs, behaviors, and pain points of both customers and team members.
- Create wireframes, prototypes, and high-fidelity designs for a diverse set of digital solutions, ensuring intuitive and accessible user experiences that align with user needs and business goals.
- Collaborate with a product trio and broader cross-functional teams, including product managers, developers, data analysts, and business unit leaders, to translate user insights and product requirements into actionable design solutions.
- Iterate on designs through rapid prototyping and user feedback, testing hypotheses to validate design decisions and optimize user experiences.
- Ensure consistency and accessibility in design by adhering to best practices and maintaining a cohesive design system across consumer-facing and internal tools.
- Analyze user feedback, behavioral data, and market trends to identify opportunities for design improvements and drive continuous enhancement of user experiences.
- Contribute to the establishment of UX design best practices, leveraging your expertise in user-centric design and iterative testing to support the company’s new product and design functions.
Requirements
- 6+ years of experience in UX design, user research, or a related field, with a proven track record of designing successful digital products.
- Bachelor's degree in a relevant field (e.g., Design, Human-Computer Interaction, Psychology, Computer Science, or a related discipline).
- Demonstrated expertise in UX design, including creating wireframes, prototypes, and high-fidelity designs using tools like Figma, Sketch, or Adobe XD, and delivering user-focused solutions.
- Strong experience conducting user research (e.g., interviews, usability testing, surveys) and translating insights into actionable design solutions.
- Proven ability to collaborate with cross-functional teams, including product managers, developers, and business stakeholders, to deliver user-focused designs.
- Proficiency in design and prototyping tools (e.g., Figma, Sketch, Adobe XD) and familiarity with agile methodologies.
- Experience designing for at least one of the following areas is a plus: consumer-facing digital products (e.g., online platforms, mobile apps), team member experience tools or internal tools, document/data automation (e.g., intelligent document processing), or omni-channel communications tools.
- Familiarity with designing for AI-driven features (e.g., chatbots, virtual assistants, intelligent document processing) is a plus.
- Knowledge of the mortgage industry (e.g., origination, servicing, regulatory requirements) is preferred.
Benefits
- Design for AI-driven features (e.g., chatbots, virtual assistants, intelligent document processing), ensuring seamless integration into user workflows and interfaces.
- Support go-to-market and change management strategies that facilitate smooth adoption of new features.
- Deliver user-centric digital designs that improve key metrics, such as engagement, user satisfaction, and internal efficiency.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
UX designuser researchwireframesprototypeshigh-fidelity designsusability testingagile methodologiesdesign best practicesiterative testinguser-centric design
Soft skills
collaborationcommunicationproblem-solvinganalytical thinkingcreativityadaptabilityattention to detailuser empathyfeedback incorporationteamwork