Operations

• Creates reports and dashboards on historical data and build intraday reports.
• Use advance tools/programming to automate regular tasks.
• Builds IVR flows, maintains system configurations and databases.
• Historical call data management and report logic maintenance.
• Maintaining a high degree of quality on the data and reports shared.
• Supporting the team with ongoing projects for system migration and process changes.
• Generating and maintaining client stats for internal and external audits.
• Generating adhoc reports as per the requirements from BUs and other departments.
• Performs other related duties as assigned.

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Operations and Maintenance Engineer