Analyst

• Provide quality collection and property surveillance activities for commercial real estate loans
• Support a team of Portfolio Managers that serve as the primary contact for borrower research requests and collection efforts
• Perform customer relationship functions, review loan documents, compliance, quality control and resolve a wide spectrum of borrower related inquiries related to commercial loan servicing
• Assist Portfolio Manager to monitor all delinquent commercial loans and pursue a course of action to resolve the delinquency
• Perform daily customer service activities via handling of outbound calls with borrowers and/or third-party representatives
• Perform customer service activities related to inbound calls in a call queue
• Maintaining service levels and call center performance metrics - Schedule Adherence and Attendance/Availability
• Support Portfolio Manager in clearance of surveillance related activities to include: Tax, Insurance, Escrow Analysis, Suspense and Task management
• Obtain the required documentation for borrower special requests including assumptions, easements, partial releases, etc., and submit to the Portfolio Manager to review, prepare and submit a detailed recommendation for approval
• Identify and escalate significant property issues to the Portfolio Manager
• Collect and assist to analyze property operating statement and rent rolls as part of Watchlist monitoring and collateral review
• Coordinate with internal departments for management of portfolio
• Other duties as assigned

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