Commercial Analyst, SBC
International Luxury Hotel Association
full-time
Posted on:
Location Type: Hybrid
Location: Manila • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide quality collection and property surveillance activities for commercial real estate loans
- Support a team of Portfolio Managers that serve as the primary contact for borrower research requests and collection efforts
- Perform customer relationship functions, review loan documents, compliance, quality control and resolve a wide spectrum of borrower related inquiries related to commercial loan servicing
- Assist Portfolio Manager to monitor all delinquent commercial loans and pursue a course of action to resolve the delinquency
- Perform daily customer service activities via handling of outbound calls with borrowers and/or third-party representatives
- Perform customer service activities related to inbound calls in a call queue
- Maintaining service levels and call center performance metrics - Schedule Adherence and Attendance/Availability
- Support Portfolio Manager in clearance of surveillance related activities to include: Tax, Insurance, Escrow Analysis, Suspense and Task management
- Obtain the required documentation for borrower special requests including assumptions, easements, partial releases, etc., and submit to the Portfolio Manager to review, prepare and submit a detailed recommendation for approval
- Identify and escalate significant property issues to the Portfolio Manager
- Collect and assist to analyze property operating statement and rent rolls as part of Watchlist monitoring and collateral review
- Coordinate with internal departments for management of portfolio
- Other duties as assigned
Requirements
- 2+ years of experience in the mortgage industry required
- Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things
- Ability to work independently and self-motivated
- College degree preferred
- Open to College undergraduates with 6 months Business Process Outsourcing (BPO) experience preferable in collections department
Benefits
- Stable Internet connection required for Hybrid work from home model
- May be required to work in the office according to business needs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
commercial real estate loansloan documents reviewquality controlcustomer relationship managementdelinquent loan monitoringproperty operating statement analysisrent rolls analysistask managementcall center performance metricsBPO experience
Soft skills
positive attitudeteam moraleself-motivatedindependent workeagerness to learn
Certifications
college degree