Marketing Operations Manager

International Justice Mission

Marketing Operations Manager at International Justice Mission ensuring clarity and efficiency in marketing workflows. Focus on portfolio management and strategic decision-making for organizational goals.

Posted 5/15/2026full-timeVirginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead portfolio management for the Global Marketing organization, helping teams make clear, strategic decisions on what work to prioritize, pause, or stop
Ensure alignment between marketing initiatives and organizational goals, balancing short-term execution with long-term impact
Maintain visibility into the full portfolio of work, identifying risks, gaps, and opportunities
Manage frameworks and processes that support consistent, transparent prioritization decisions alongside marketing leadership
Provide hands-on project management support for priority and complex initiatives as needed
Strengthen project management discipline across the Global Marketing team
Identify and address execution bottlenecks to keep work moving efficiently
Provide day-to-day coaching to project and program managers
Design intelligent workflow logic that routes work, data, and decisions to the right team members at the right time, eliminating manual triage and reducing handoffs
Map processes across teams to identify automation and integration opportunities that reduce manual work and enable higher-impact activities
Design and implement automated workflows across marketing systems, balancing automation with appropriate human oversight
Design workflows that reduce approval bottlenecks through conditional logic and clear escalation paths
Actively manage projects within work management systems
Continuously strengthen analytical tools, methodologies, and industry best practices
Participation in IJM’s community of spiritual formation

Requirements

What you’ll need

Five or more years of experience in marketing operations, program or portfolio management, or similar roles
Experience managing complex, cross-functional work and bringing structure to ambiguity
Strong project management and prioritization skills across multiple initiatives
Experience designing workflows and implementing process improvements, including automation tools
Working knowledge of marketing systems and data flows across CRM, marketing automation, project management, and analytics platforms
Experience coaching and managing project or program managers
Demonstrated ability to partner effectively with technical teams and translate business needs into system requirements

Benefits

Comp & perks

Comprehensive Medical/Dental/Vision benefits
Monthly commuter and parking benefits in the DC metro area
Retirement benefit options
Paid leave starting at 23 days
12 holidays (plus early release the day prior)
Daily, quarterly, and annual community spiritual formation
Robust staff care resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementportfolio managementworkflow designprocess improvementautomation toolsanalytical toolsdata flowsmarketing operationscross-functional workprioritization

Soft Skills

coachingleadershipstrategic decision-makingcommunicationproblem-solvingcollaborationadaptabilitycritical thinkingorganizational skillsexecution management